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Provide 24/7 customer support with your AI agents and Instabot

Swiftask syncs your AI agents with Instabot to answer your customers in real time, day or night. A seamless and immediate experience.

Result:

Boost customer satisfaction while freeing your team from repetitive questions.

Your customer support is limited by your opening hours

Your customers expect immediate assistance at all times. If your support relies solely on human presence, you create a bottleneck. Requests pile up, response times increase, and satisfaction rates drop.

Main negative impacts:

  • User frustration: Waiting for a response in the evening or on weekends drives your customers to competitors.
  • Workload overload: Your team spends their time handling simple, repetitive questions instead of focusing on complex cases.
  • Lost opportunities: A customer who doesn't receive instant help is a customer who doesn't buy.

Swiftask injects your AI agents' intelligence directly into your Instabot flows. You offer 24/7 support capable of resolving common issues instantly.

BEFORE / AFTER

What changes with Swiftask

Traditional support

A customer asks a question at 10 PM. They receive an auto-reply saying they'll get an answer within 24 hours. The next day, the support team is swamped with accumulated tickets.

Support with Swiftask + Instabot

The customer asks their question on Instabot. The Swiftask AI agent analyzes the request, provides a precise answer, or resolves the issue instantly. The customer is happy, the support team is relieved.

Deploying your support agent in 4 steps

STEP 1 : Create your agent

Configure the agent in Swiftask with your knowledge base and support guidelines.

STEP 2 : Link Instabot

Connect Instabot via the Swiftask interface to centralize interactions.

STEP 3 : Define scenarios

Identify the frequent questions the agent should automate as a priority.

STEP 4 : Launch and optimize

Activate the chatbot and adjust its responses using the analytics provided by Swiftask.

Advanced features for your customer service

The agent analyzes intent, sentiment, and customer history to personalize every interaction.

  • Target connector: The agent performs the right actions in instabot based on event context.
  • Automated actions: Automatic FAQ response, ticket qualification, intelligent routing to human agents if needed, customer data collection.
  • Native governance: All conversations are analyzed to continuously improve response relevance.

Each action is contextualized and executed automatically at the right time.

Each Swiftask agent uses a dedicated identity (e.g. agent-instabot@swiftask.ai ). You keep full visibility on every action and every sent message.

Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.

Key benefits of this automation

1. Total availability

24/7 support without interruption.

2. Cost reduction

Drastic decrease in manual ticket volume.

3. Speed of execution

Immediate responses that boost customer satisfaction.

4. Scalability

Handle thousands of conversations simultaneously.

5. Actionable data

Analyze customer needs using chat logs.

Security and privacy

Swiftask applies enterprise-grade security standards for your instabot automations.

  • Data encryption: All conversations are secured.
  • GDPR compliance: Strict management of personal data.
  • Full control: You remain in control of the AI's responses.
  • Continuous audit: Complete tracking of interactions.

To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.

RESULTS

Measurable performance

MetricBeforeAfter
Response timeSeveral hoursInstant
AI resolution rateN/AUp to 80%
Cost per ticketHighReduced by 60%
Customer satisfactionVariableSignificant increase

Take action with instabot

Boost customer satisfaction while freeing your team from repetitive questions.

Turn website visitors into qualified meetings with Instabot

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