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Automate Gorgias order tracking with your AI agents

Swiftask integrates with Gorgias to provide instant customer updates on order status. Free your support team from repetitive tasks.

Result:

Drastically reduce your First Response Time (FRT) and boost customer satisfaction starting today.

Manual tracking requests overwhelm your support team

'Where is my order?' inquiries often make up 40% of e-commerce support tickets. Handling these manually in Gorgias is a bottleneck that prevents your agents from focusing on complex customer issues.

Main negative impacts:

  • Operational overload: Agents spend hours copy-pasting tracking numbers instead of solving strategic customer problems.
  • Increased response times: High volumes of simple requests slow down the processing of urgent tickets, negatively impacting customer experience.
  • High support costs: Cost per ticket increases unnecessarily due to repetitive logistics research tasks.

Swiftask deploys an intelligent AI agent within Gorgias that identifies 'order tracking' intent, retrieves data via API, and answers the customer instantly.

BEFORE / AFTER

What changes with Swiftask

Before Swiftask

Customer sends an email. Agent opens Gorgias, searches for the order in the CRM, retrieves the tracking number, visits the carrier site, then writes a personalized response. Average time: 5 minutes.

With Swiftask + Gorgias

Customer sends a message. The Swiftask AI agent analyzes the intent, queries your logistics tools in real-time, and replies within the Gorgias ticket in seconds. Average time: 0 minutes.

Simple deployment of your tracking agent

STEP 1 : Configure your Swiftask agent

Create a customer service-focused agent in Swiftask. Give it access to the necessary logistics data.

STEP 2 : Connect to Gorgias

Link your Gorgias account to Swiftask to allow the agent to read and reply within your tickets.

STEP 3 : Define automation rules

Set triggers: the agent only intervenes on tickets identified as 'order tracking'.

STEP 4 : Activate and monitor

The agent handles tickets. Keep an eye on performance via the Swiftask dashboard.

Intelligent capabilities for your tickets

The agent analyzes customer history, order status, and carrier information to provide a precise response.

  • Target connector: The agent performs the right actions in gorgias based on event context.
  • Automated actions: Automated replies within Gorgias tickets, ticket status updates, escalation to a human if an anomaly is detected, tone-of-voice customization.
  • Native governance: All agent actions are logged in Gorgias for complete traceability.

Each action is contextualized and executed automatically at the right time.

Each Swiftask agent uses a dedicated identity (e.g. agent-gorgias@swiftask.ai ). You keep full visibility on every action and every sent message.

Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.

Strategic advantages for your e-commerce

1. 24/7 Availability

Your customers get answers about their packages even outside business hours.

2. Backlog reduction

Eliminate repetitive tracking tickets and clear your Gorgias queue.

3. Higher customer satisfaction

Instant response is the new e-commerce standard for loyalty.

4. Scalability without hiring

Handle order spikes without needing to increase your support staff.

5. Preserved human expertise

Your agents finally focus on high-value interactions.

Security and privacy

Swiftask applies enterprise-grade security standards for your gorgias automations.

  • Secure API integration: The connection between Swiftask and Gorgias uses secure authenticated tokens.
  • Protected customer data: Swiftask processes data strictly according to GDPR standards.
  • Total control: You can disable automation or take over any ticket at any time.
  • Audit and traceability: Every message sent by the AI is visible in the Gorgias ticket history.

To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.

RESULTS

Measurable performance

MetricBeforeAfter
First Response Time (FRT)Several hoursSeconds
Tickets handled by AI0%Up to 80%
Customer satisfaction (CSAT)StandardSignificantly higher
Agent productivityLowOptimized

Take action with gorgias

Drastically reduce your First Response Time (FRT) and boost customer satisfaction starting today.

Detect Gorgias ticket urgency in real-time with AI

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