Pricing

Automate your ConnectWise PSA security audits with AI

Swiftask automates the analysis of your ConnectWise PSA configurations and tickets to identify security risks in real time.

Result:

Gain peace of mind with continuous audits and strengthened compliance without increasing your operational burden.

Manual security audits are inefficient

Managing security in an MSP environment is complex. Periodic audits in ConnectWise PSA are often too slow, leaving vulnerabilities exposed for weeks.

Main negative impacts:

Undetected vulnerabilities: Configuration errors or obsolete access rights remain invisible until an incident occurs.
High compliance costs: Manually preparing audit reports consumes valuable technical time that should be spent on ticket resolution.
Increased human risk: The repetitive nature of checks increases the risk of missing a critical alert in your PSA data.

Swiftask deploys AI agents that continuously scan your ConnectWise PSA data, detecting security gaps and generating immediate alerts.

BEFORE / AFTER

What changes with Swiftask

Traditional manual audit

A technician manually generates quarterly reports in ConnectWise PSA. They spend hours cross-referencing data to find anomalies, often lagging behind real threats.

Continuous audit via Swiftask

Your AI agent monitors your ConnectWise PSA configurations 24/7. It instantly identifies an access rights anomaly or a non-compliant configuration and alerts you before it becomes an incident.

Setting up your audit agent in 4 steps

STEP 1 : Initialize your Swiftask agent

Create a security-focused agent in the Swiftask interface and define the audit scope.

STEP 2 : Connect to ConnectWise PSA

Securely connect Swiftask via API to enable reading of configuration and ticket data.

STEP 3 : Define compliance rules

Configure alert thresholds and specific control points for your internal security policy.

STEP 4 : Launch active monitoring

The agent starts continuous audits. Receive your compliance reports directly in your workflow.

AI analysis capabilities for ConnectWise

The AI agent analyzes logs, ticket statuses, user permissions, and service configurations within ConnectWise PSA.

Target connector: The agent performs the right actions in connectwise psa based on event context.
Automated actions: Detect unauthorized access. Analyze client configuration compliance. Identify critical security tickets. Automatically generate anomaly reports. Archive audit trails.
Native governance: All agent actions are logged to ensure full traceability during your external audits.

Each action is contextualized and executed automatically at the right time.

Each Swiftask agent uses a dedicated identity (e.g. agent-connectwise-psa@swiftask.ai ). You keep full visibility on every action and every sent message.

Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.

Why automate your audit with Swiftask

1. Proactive security

Detect vulnerabilities before they are exploited by external threats.

2. Continuous compliance

Maintain your security standards without extra manual effort.

3. Cost reduction

Optimize your technical experts' time by automating repetitive tasks.

4. Detailed audit reports

Generate precise and structured compliance evidence with one click.

5. Seamless integration

Swiftask adapts to your ConnectWise instance without changing your business processes.

Data security and privacy

Swiftask applies enterprise-grade security standards for your connectwise psa automations.

End-to-end encryption: Data transit between ConnectWise and Swiftask is encrypted according to banking standards.
Least privilege access: Your agent only has access to data strictly necessary for the audit.
GDPR/SOC2 compliance: Swiftask adheres to international standards for sensitive data protection.
Environment isolation: Each client has an isolated Swiftask environment to ensure data integrity.

To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.

RESULTS

Impact on your security posture

Metric	Before	After
Risk detection time	Days/weeks	Real-time
Administrative audit burden	High (hours/month)	None (automated)
Control coverage	Partial (sampling)	100% (exhaustive)
Report reliability	Risk of human error	Infallible audit trail

Take action with connectwise psa

Gain peace of mind with continuous audits and strengthened compliance without increasing your operational burden.