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Analyze your ChatFAI user sentiment in real time

Swiftask connects your ChatFAI bots to analytical intelligence. Instantly understand if your customers are happy, frustrated, or neutral.

Result:

Turn every conversation into strategic data to improve your customer service.

The challenge of understanding emotion in messages

Your ChatFAI bots handle thousands of messages. But without sentiment analysis, you miss the core: the user's emotional state. Negative interactions remain invisible, preventing proactive human intervention.

Main negative impacts:

  • Invisible customer satisfaction: Impossible to quantify overall satisfaction without analyzing tone and content.
  • Limited reactivity: Critical cases are not prioritized for support teams.
  • Unstructured data: Valuable feedback is lost in the mass of conversation logs.

Swiftask automatically analyzes the sentiment of every incoming message via ChatFAI. You receive alerts on sentiment scores and can adjust your responses accordingly.

BEFORE / AFTER

What changes with Swiftask

Manual tracking

Your teams browse ChatFAI logs manually to identify unhappy customers. It's slow, subjective, and impossible to scale.

The Swiftask approach

Every message is automatically scored. A dashboard displays the real-time evolution of sentiment across your ChatFAI channels.

Setting up analysis in 4 steps

STEP 1 : Connector configuration

Link your ChatFAI agent to Swiftask via our dedicated connector.

STEP 2 : NLP analysis activation

Enable the sentiment analysis skill in your agent's settings.

STEP 3 : Threshold definition

Configure alerts based on specific sentiment scores.

STEP 4 : Insight visualization

View sentiment reports directly in your interface.

Advanced analysis features

Our NLP engine evaluates polarity (positive/negative), emotional intensity, and underlying intent.

  • Target connector: The agent performs the right actions in chatfai based on event context.
  • Automated actions: Automatic per-message scoring, real-time alerts, CRM data export, weekly trend reports.
  • Native governance: All analyses are processed with total privacy compliant with GDPR.

Each action is contextualized and executed automatically at the right time.

Each Swiftask agent uses a dedicated identity (e.g. agent-chatfai@swiftask.ai ). You keep full visibility on every action and every sent message.

Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.

Why choose this automation?

1. Improved CSAT

Identify friction points and fix them quickly.

2. Intelligent prioritization

Customer support focuses on negative sentiment interactions.

3. Strategic vision

Understand the impact of script changes on user mood.

4. Zero development

Native no-code integration between ChatFAI and Swiftask.

5. Total scalability

Analyze 10 or 10,000 conversations with the same precision.

Data security

Swiftask applies enterprise-grade security standards for your chatfai automations.

  • AES-256 encryption: All conversation data is encrypted at rest and in transit.
  • GDPR compliance: Data is processed in full compliance with European standards.
  • Workspace isolation: Each client has a hermetic environment.
  • Audit log: Full traceability of access and processing performed.

To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.

RESULTS

Impact on your performance

MetricBeforeAfter
Critical detection timeSeveral daysReal-time
Analysis precisionSubjective (human)Standardized (AI)
Feedback managementManualAutomated

Take action with chatfai

Turn every conversation into strategic data to improve your customer service.

Streamline your schedule with smart planning via ChatFAI

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