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Scale 24/7 customer support with your AI agents

Swiftask integrates with Chatbot Builder to transform your customer service. Your customers get instant answers, anytime, without waiting for human support.

Result:

Drastically improve customer satisfaction while reducing the workload on your support team.

The burnout of support teams facing repetitive tasks

Traditional customer support struggles to keep up with 24/7 inbound requests. When your teams are unavailable, satisfaction drops and business opportunities vanish. Your human agents are overwhelmed by repetitive, low-value questions.

Main negative impacts:

  • Unacceptable response times: Outside business hours, your customers won't wait. Long response delays lead to frustration and damage your brand image.
  • Overwhelmed human teams: Your experts spend 80% of their time answering basic repetitive questions, at the expense of solving complex issues.
  • Lost potential revenue: An unanswered question is a missed sale. Lack of availability directly hurts your conversion rates.

Swiftask deploys intelligent AI agents via Chatbot Builder. They handle requests 24/7, understand customer intent, and provide precise, real-time answers.

BEFORE / AFTER

What changes with Swiftask

Traditional support

The customer sends a ticket in the evening. They must wait until the next morning for a standardized reply. The human agent processes dozens of similar tickets, burns out, and the customer remains dissatisfied.

Swiftask smart support

The customer asks their question on your site. The Swiftask AI agent, via Chatbot Builder, analyzes the request instantly, proposes a personalized solution, or escalates the ticket if necessary. The customer leaves satisfied in seconds.

Launch your AI support in 4 easy steps

STEP 1 : Configure your agent in Swiftask

Upload your knowledge base and define your brand voice. Your agent is ready to learn.

STEP 2 : Connect Chatbot Builder

Link your Swiftask agent to Chatbot Builder to deploy the conversational interface on your digital channels.

STEP 3 : Define resolution scenarios

Configure automatic answers for FAQs and complex workflows.

STEP 4 : Launch and optimize

Activate the chatbot on your site. Analyze interactions in Swiftask to continuously improve responses.

Capabilities of your support agent

The agent analyzes context, history, and user sentiment to formulate the most relevant response.

  • Target connector: The agent performs the right actions in chatbot builder based on event context.
  • Automated actions: Answer FAQs. Qualify leads. Create support tickets. Integrate real-time data (order status, inventory). Escalate to a human with a complete summary.
  • Native governance: All conversations are logged for analysis and continuous improvement of service quality.

Each action is contextualized and executed automatically at the right time.

Each Swiftask agent uses a dedicated identity (e.g. agent-chatbot-builder@swiftask.ai ). You keep full visibility on every action and every sent message.

Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.

Strategic benefits for your business

1. Total availability

Support that is operational 24/7, without interruption.

2. Reduced operational costs

Massive automation of simple requests to better allocate human resources.

3. Increased customer satisfaction

Instant, accurate responses, improving CSAT scores and loyalty.

4. Infinite scalability

Handle thousands of simultaneous conversations without hiring more staff.

5. Consistency of response

Every customer receives accurate information, aligned with your official communication.

Data privacy and security

Swiftask applies enterprise-grade security standards for your chatbot builder automations.

  • Data encryption: All interactions are secured and compliant with GDPR standards.
  • Knowledge governance: You keep full control over the information the AI can share.
  • Audit and compliance: Full conversation logs for complete traceability.
  • Isolated environment: Your data is never used to train public third-party models.

To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.

RESULTS

Measure the impact on your support

MetricBeforeAfter
Average response timeSeveral hoursUnder 5 seconds
Requests handled by AI0%80%+
Customer satisfactionStandardConsistently rising
Cost per ticketHighReduced by 60%+

Take action with chatbot builder

Drastically improve customer satisfaction while reducing the workload on your support team.

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