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Automatically retrieve information from BetterVoice calls with Swiftask

Swiftask connects your AI agents to BetterVoice to analyze and extract crucial data from every phone conversation, instantly.

Result:

Save valuable time on manual entry and gain precise insights to improve your customer relationships.

The loss of critical information during phone calls

Your teams spend hours on the phone, but the exchanged data is rarely centralized. Between forgotten notes and lost details, the value of your BetterVoice conversations remains untapped.

Main negative impacts:

  • Unstructured data: Important information remains trapped in audio recordings, impossible to leverage quickly.
  • Tedious manual entry: Your employees waste precious time transcribing and entering call data into your CRM.
  • Lack of actionable insights: Without automated analysis, you miss out on client trends and improvement opportunities.

Swiftask automates information retrieval from BetterVoice. Your AI agents analyze calls, extract key points, and update your tools instantly.

BEFORE / AFTER

What changes with Swiftask

Without Swiftask

A sales rep finishes a call. They have to listen to the recording, take notes, then manually copy info into the CRM. Errors are common and data is often incomplete.

With Swiftask + BetterVoice

As soon as the call ends, your AI agent analyzes the recording, extracts client needs, action items, and key data. Everything is automatically synced across your tools.

How to automate data retrieval in 4 steps

STEP 1 : Create your analysis agent in Swiftask

Define the types of information to extract (e.g., client sentiment, purchase intent, contact details).

STEP 2 : Connect your BetterVoice account

Integrate your BetterVoice call streams securely via our dedicated connector.

STEP 3 : Configure extraction rules

Teach the agent what to look for and where to send the extracted data (CRM, Slack, email).

STEP 4 : Activate the data flow

The agent processes every completed call and generates structured reports without human intervention.

Your AI agent's analysis capabilities

The agent analyzes tone, keywords, duration, and semantic content to provide a relevant summary.

  • Target connector: The agent performs the right actions in bettervoice based on event context.
  • Automated actions: Automatic transcription, action item summary, lead qualification, churn detection, automatic CRM updates.
  • Native governance: All extracted data is stored securely and is auditable within your Swiftask workspace.

Each action is contextualized and executed automatically at the right time.

Each Swiftask agent uses a dedicated identity (e.g. agent-bettervoice@swiftask.ai ). You keep full visibility on every action and every sent message.

Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.

Why choose Swiftask for BetterVoice

1. Increased precision

AI captures every important detail, unlike manual note-taking.

2. Massive productivity gain

Eliminate repetitive post-call data entry tasks.

3. Better customer knowledge

Centralize insights for a 360° view of your interactions.

4. Seamless integration

Connect BetterVoice to your entire software stack in a few clicks.

5. Guaranteed compliance

Manage your data in accordance with current standards.

Data security

Swiftask applies enterprise-grade security standards for your bettervoice automations.

  • End-to-end encryption: Your call data is protected throughout the analysis process.
  • Strict access control: You precisely manage who accesses the generated analyses.
  • Audit and compliance: Full traceability of extracted data for your compliance needs.
  • Technological independence: Swiftask adapts to your tools, without vendor lock-in.

To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.

RESULTS

Impact on your operations

MetricBeforeAfter
Post-call processing time10-15 minutesUnder 30 seconds
CRM data accuracyLow (human error)High (AI extraction)
Deployment timeComplex developmentQuick configuration

Take action with bettervoice

Save valuable time on manual entry and gain precise insights to improve your customer relationships.

Trigger automatic BetterVoice alerts with your AI agents

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