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Optimize your incident escalation with AI and Alerty

Swiftask integrates with Alerty to turn your alerts into immediate actions. Never leave a critical incident without a response.

Result:

Drastically reduce your MTTR (Mean Time To Repair) by automating alert routing to the right experts.

Manual escalation is costly

When an alert arrives in Alerty, the escalation process is often slow and fragmented. Teams lose valuable time qualifying the incident and finding available personnel.

Main negative impacts:

  • Increased response time: Latency between the alert and response increases the risk of business impact.
  • Alert fatigue: Teams are overwhelmed by non-prioritized notifications, increasing the risk of missing critical incidents.
  • Lack of context: Responders receive raw alerts without the information needed to act quickly.

Swiftask analyzes real-time data from Alerty, assesses criticality, and automatically escalates the incident to the right people with all necessary context.

BEFORE / AFTER

What changes with Swiftask

Manual process

An alert arrives. The on-call team must qualify the incident, contact an expert by phone, explain the situation, and wait for acknowledgment. Meanwhile, the system is still down.

Smart escalation with Swiftask

As soon as Alerty detects an issue, Swiftask analyzes the context, identifies the most relevant expert, and sends a notification enriched with logs and suggested resolution steps.

Set up your smart escalation in 4 steps

STEP 1 : Connect Alerty to Swiftask

Link your Alerty instance to Swiftask in a few clicks via our secure connectors.

STEP 2 : Define your escalation rules

Configure the conditions (criticality, service, schedule) that trigger automatic escalation.

STEP 3 : Enrich alerts with AI

Let Swiftask extract key information from logs to help responders act faster.

STEP 4 : Activate automatic routing

The agent is ready: it notifies the right teams via the appropriate channel as soon as an alert occurs.

Key smart escalation features

Swiftask analyzes the nature, severity, and history of incidents to prioritize notifications.

  • Target connector: The agent performs the right actions in alerty based on event context.
  • Automated actions: Conditional routing, automatic log enrichment, multi-channel notification (Teams, Slack, SMS), response time tracking.
  • Native governance: All escalation actions are tracked for your compliance reports.

Each action is contextualized and executed automatically at the right time.

Each Swiftask agent uses a dedicated identity (e.g. agent-alerty@swiftask.ai ). You keep full visibility on every action and every sent message.

Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.

Benefits for your team

1. Reduced MTTR

Faster response thanks to immediate escalation.

2. Reduced noise

Only relevant alerts reach the experts.

3. Enriched context

Experts receive actionable information from the first notification.

4. Unified governance

A clear view of who was notified and when.

5. No-code flexibility

Adjust your escalation rules without changing application code.

Security and compliance

Swiftask applies enterprise-grade security standards for your alerty automations.

  • Secure authentication: Encrypted connection between Alerty and Swiftask.
  • Full audit: Total traceability of escalations.

To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.

RESULTS

Measurable impact

MetricBeforeAfter
Average response time10-15 minutes< 30 seconds
First-contact resolution rateLowImproved by context

Take action with alerty

Drastically reduce your MTTR (Mean Time To Repair) by automating alert routing to the right experts.

Master your response times with Alerty and Swiftask

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