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Ensure compliance and quality for your Aircall conversations with AI

Swiftask automatically analyzes your Aircall recordings. Detect compliance gaps and evaluate interaction quality in real time.

Result:

Guarantee operational excellence and reduce legal risks without increasing your workload.

Manual call auditing does not scale

Listening to every call to verify compliance with scripts or legal obligations is a monumental task. Most companies only audit a tiny fraction of interactions, leaving significant compliance risks unaddressed.

Main negative impacts:

  • Increased legal risks: The lack of systematic control exposes the company to fines for non-compliance with regulations (GDPR, financial sector).
  • Inconsistent service quality: Without constant feedback, agents repeat communication errors that harm your brand image and customer satisfaction.
  • High operational costs: Time spent by managers listening to and grading calls is time taken away from coaching and strategy.

Swiftask automates the analysis of your Aircall conversations. Our AI agents transcribe and evaluate every interaction against your specific criteria, alerting you immediately to anomalies.

BEFORE / AFTER

What changes with Swiftask

Without Swiftask

A manager randomly listens to 2% of calls. Compliance errors are only discovered too late. Feedback is subjective and arrives days after the interaction.

With Swiftask + Aircall

100% of calls are automatically analyzed by AI. Each compliance gap is flagged instantly. Coaching is based on objective and comprehensive data.

Set up your quality audit in 4 steps

STEP 1 : Connect Aircall to Swiftask

Integrate Swiftask with your Aircall account in a few clicks to automatically retrieve call recordings and metadata.

STEP 2 : Define your compliance rules

Configure the requirements (mandatory phrases, legal disclaimers, tone) that the AI must verify in the transcripts.

STEP 3 : Run automatic analysis

The AI agent processes every finished call, generates a quality score, and identifies non-compliance points.

STEP 4 : Receive alerts and reports

Get notified of critical calls and access a comprehensive dashboard on your teams' performance.

AI analysis capabilities for Aircall

The AI evaluates call structure, script adherence, voice tone, and the presence of mandatory disclosures.

  • Target connector: The agent performs the right actions in aircall based on event context.
  • Automated actions: Automatic call transcription, personalized quality scoring, real-time non-compliance detection, call summary generation, automatic manager alerts.
  • Native governance: All analyses are stored in Swiftask to constitute a reliable and secure audit trail.

Each action is contextualized and executed automatically at the right time.

Each Swiftask agent uses a dedicated identity (e.g. agent-aircall@swiftask.ai ). You keep full visibility on every action and every sent message.

Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.

Benefits for your contact center

1. 100% coverage

Don't let any call go unchecked. Analyze your entire phone activity.

2. Risk reduction

Identify and fix compliance flaws before they become legal issues.

3. Targeted coaching

Provide agents with fact-based feedback to accelerate their skill development.

4. Manager time savings

Eliminate manual listening. Focus only on calls that require human intervention.

5. Improved customer experience

Ensure a consistent level of quality across all your interactions.

Security and compliance

Swiftask applies enterprise-grade security standards for your aircall automations.

  • Encrypted data: All data transmitted between Aircall and Swiftask is encrypted end-to-end.
  • GDPR compliant: Our infrastructure adheres to the strictest standards for personal data protection.
  • Restricted access: Precisely control who has access to recordings and analysis reports within your organization.

To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.

RESULTS

Measurable impact on quality

MetricBeforeAfter
Call audit volume2-5% (manual)100% (automated)
Error detection timeSeveral daysA few minutes
Manager time spent10h+ per weekUnder 2h per week

Take action with aircall

Guarantee operational excellence and reduce legal risks without increasing your workload.

Send personalized follow-up emails after every Aircall call, automatically

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