Swiftask turns your Agiliron ERP data into intelligent responses for your customer support. Resolve requests in record time.
Result:
Drastically reduce manual ticket volume and deliver a consistent, ultra-fast customer experience.
Customer support facing data fragmentation
Your support teams waste valuable time switching between your Agiliron ERP and ticketing tools to find simple information: order status, stock levels, or customer history. This latency hurts the customer experience and overwhelms your agents.
Main negative impacts:
Swiftask connects your AI agents directly to your Agiliron data. Your AI accesses real-time information on customers, orders, and inventory to respond instantly and accurately to inquiries.
BEFORE / AFTER
What changes with Swiftask
Traditional management
The customer asks for an order status. The agent opens Agiliron, searches for the customer, finds the order, checks the status, then goes back to the ticket to reply. A slow and repetitive process.
With Swiftask + Agiliron
As soon as a request arrives, the AI agent queries Agiliron instantly. It provides an accurate and personalized response to the customer in seconds, without any human intervention.
Deploy your intelligent customer support in 4 steps
STEP 1 : Connect Agiliron to Swiftask
Configure secure access to your Agiliron instance from the Swiftask platform.
STEP 2 : Set up the AI agent
Define support scenarios: order status, returns management, inventory checks.
STEP 3 : Train the agent on your data
The agent learns to interpret your specific product and customer data present in Agiliron.
STEP 4 : Activate automated support
The agent begins processing incoming requests via your usual communication channels.
Capabilities of your support agent
The agent analyzes customer intent and cross-references data with Agiliron history for contextualized responses.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-agiliron@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Why choose Swiftask for your support
1. 24/7 Availability
Your customers get instant answers, even outside business hours.
2. Cost reduction
Fewer manual tickets mean a significant drop in cost per request.
3. Data accuracy
The AI uses source data from Agiliron, eliminating human errors.
4. Scalability
Handle spikes in demand without having to hire or train more agents.
5. Better customer experience
Fast and accurate responses build trust and customer loyalty.
Privacy and security
Swiftask applies enterprise-grade security standards for your agiliron automations.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Impact on your performance metrics
| Metric | Before | After |
|---|---|---|
| Average resolution time | Several hours | A few seconds |
| Manual ticket volume | High | Reduced by up to 70% |
| Customer Satisfaction (CSAT) | Standard | Strong improvement |
Take action with agiliron
Drastically reduce manual ticket volume and deliver a consistent, ultra-fast customer experience.