Revolutionize your customer service with AI
Transform your B2B customer support with personalized AI agents that respond instantly 24/7, reduce your costs and increase customer satisfaction.
They trust us!
-60%
Response time reduction
+40%
Increase in customer satisfaction
-45%
Reduction in operating costs
Why have your own AI customer support agent?
Discover how Swiftask transforms the customer experience and optimizes your customer service operations
24/7 availability
Offer uninterrupted customer support, even outside office hours, without increasing your staffing costs.
Cost reduction
Automate up to 80% of routine support requests and reduce your operational costs by an average of 45%.
Enhanced customer experience
Answer your customers' questions instantly and deliver a consistent, personalized experience with every interaction.
Cutting-edge functionality for your customer service
Our all-in-one SaaS platform democratizes AI in the enterprise and transforms your approach to customer support
Customized AI agents
Create intelligent agents tailored to your brand and processes, without writing a single line of code. Our agents learn from your data and improve over time.
Multilingual support
Communicate with your customers in over 30 different languages, thanks to our AI agents capable of translating and understanding the nuances of each language.
Intelligent knowledge base
Easily import your existing documents, FAQs, procedures and databases so that your AI agent can access them and provide accurate answers.
Advanced analytics
Track your agents' performance, identify trends in requests and continuously optimize your customer service with detailed dashboards.
Security and governance
Keep full control over data access and confidentiality with our advanced governance system, compliant with RGPD regulations.
Omnichannel integration
Integrate your agents with your website, mobile applications, CRM systems, messaging platforms and social networks for a unified experience.
How it works?
Deploy your AI customer service in just a few simple steps
Create your own AI agent
Use our intuitive interface to create a customized AI agent for your customer service department, with no technical skills required. Choose from our specialized templates or start from scratch.
Connect your data sources
Import your existing documents, FAQs, procedures and knowledge bases for your agent to access. Easily connect PDF files, websites, SQL databases, Google Drive or Dropbox documents.
Personalize the experience
Tailor your agent's appearance and behavior to perfectly reflect your brand identity. Configure greetings, response tone and avatar for a consistent experience.
Integrate on your platforms
Easily add your agent to your website, application or intranet with our customizable widget or API. A single line of code is all it takes to deploy your agent on any platform.
Analyze and optimize
Track your agent's performance, identify trends and continuously improve its efficiency with our analysis tools. Optimize responses based on customer feedback for continuous improvement.
Real-life use cases
Discover how our customers use Swiftask to transform their customer service
Intelligent technical support
Automate the resolution of common technical problems and guide your customers through complex troubleshooting procedures. Our AI agent can consult your technical documentation, analyze error logs and propose precise solutions.
- Automatic resolution of 78% of technical support tickets
- Average resolution time reduced from 3 hours to 8 minutes
- Intelligent escalation to technicians for complex cases
- Tracking and analysis of recurring problems
Testimonials
They've adopted Swiftask, here's what they think
FAQ
What is a Customer Service AI Agent?
A customer service AI agent is an intelligent virtual assistant that automates interactions with customers across various communication channels. Using artificial intelligence, it instantly responds to frequently asked questions, resolves common technical issues, and guides users throughout their journey. These agents can simultaneously handle a large number of requests 24/7, while maintaining a constant level of service quality.
How can you create a Customer Service AI Agent without technical skills?
With Swiftask, you can create your customer service AI agent in just a few clicks without any coding. The platform offers an intuitive interface where you simply define responses to common questions, resolution procedures, and product information. Import your existing knowledge bases, customize the tone and communication style, and your agent is ready to interact with your customers. The system takes care of all the complex technical configuration in the background.
What advantages does an AI agent offer compared to traditional customer service?
Customer service AI agents provide four major advantages: permanent 24/7 availability with no waiting time, the ability to handle thousands of requests simultaneously, perfect consistency in the responses given, and a significant reduction in operational costs (up to 70%). Moreover, they free up your human agents from repetitive queries so they can focus on complex cases that require empathy and in-depth expertise.
Why choose Swiftask to create your customer service AI agent?
Swiftask stands out with its unified platform that allows you to create, deploy, and monitor customized AI agents without any coding. With access to numerous AI models such as GPT-4o, Claude 3.7, and Mistral, you benefit from maximum flexibility for your customer service needs. The platform also guarantees high security standards, efficient user governance, and easy integration with your existing tools.
What functionalities can a Customer Service AI Agent offer?
A customer service AI agent can offer a wide range of functionalities: instant responses to FAQs, detailed information about products and services, order tracking, diagnosis and resolution of technical issues, personalized recommendations, customer feedback collection, and intelligent escalation to human agents. It can also integrate with your existing CRMs, knowledge bases, and ticketing systems to provide a seamless experience.
Ready to revolutionize your customer service?
Join the companies transforming their customer support with Swiftask and deliver an exceptional experience to your customers.
