Swiftask automatically analyzes every new Pipefy card and assigns it to the most qualified team member. Boost reactivity and remove bottlenecks.
Resultat:
Speed up handling times and optimize your operations team's workload.
Manual ticket routing slows down operations
In many companies, task distribution in Pipefy is manual. A manager must read every ticket, identify the required expertise, and then assign it. This process is not only slow, but it is also prone to errors and unnecessary delays.
Les principaux impacts négatifs :
Swiftask automates intelligent assignment. Your AI agent reads, understands, and categorizes every Pipefy ticket in real-time to assign it immediately to the right team member.
AVANT / APRÈS
Ce qui change avec Swiftask
The manual approach
A ticket arrives. A manager waits to process their emails, opens Pipefy, reads the ticket, checks who is available or competent, and assigns the task. The process can take several hours.
Assignment via Swiftask
As soon as a card is created in Pipefy, Swiftask instantly analyzes it, identifies the subject, checks team skills, and assigns the ticket in seconds.
4 steps to automate your assignments
ÉTAPE 1 : Define expertise criteria
Teach your Swiftask agent the types of requests and the skills required for each ticket category.
ÉTAPE 2 : Connect your Pipefy pipe
Link your Pipefy workflow to Swiftask via our secure connector to enable read and write access to your cards.
ÉTAPE 3 : Configure the decision engine
Define the assignment logic: by skill, current load, or priority. The AI strictly applies these rules.
ÉTAPE 4 : Launch the automation
Activate the flow. Swiftask now handles every incoming ticket without human intervention.
Agent analysis capabilities
The AI evaluates text content, custom fields, and the requester's historical context for optimal precision.
Chaque action est contextualisée et exécutée automatiquement au bon moment.
Chaque agent Swiftask utilise une identité dédiée (ex. agent-pipefy@swiftask.ai ). Vous gardez une visibilité complète sur chaque action et chaque message envoyé.
À retenir : L'agent automatise les décisions répétitives et laisse à vos équipes les actions à forte valeur.
Increased operational performance
1. Drastic reduction in response time
Tickets are assigned in seconds, ensuring fast processing.
2. Enhanced precision
The AI does not misdirect, avoiding unnecessary back-and-forth.
3. Workload balancing
Distribute tasks optimally based on the real availability of your experts.
4. Freeing up managers
Remove manual triage tasks, allowing managers to focus on steering.
5. Easier scalability
Manage increasing ticket volumes without needing to add administrative resources.
Data governance and security
Swiftask applique des standards de sécurité enterprise pour vos automatisations pipefy.
Pour aller plus loin sur la conformité, consultez la page gouvernance Swiftask et ses détails d'architecture de sécurité.
RÉSULTATS
Success metrics
| Métrique | Avant | Après |
|---|---|---|
| Assignment delay | Several hours | Less than 5 seconds |
| Assignment error rate | 15-20% | Less than 2% |
| Team productivity | Time lost in triage | Total focus on execution |
| Implementation | Complex development | Simple no-code setup |
Passez à l'action avec pipefy
Speed up handling times and optimize your operations team's workload.