Combine the flexibility of Swiftask with the advanced orchestration of Orq.ai. Provide your customers with instant, accurate answers, without human intervention.
Resultat:
Transform your customer service into an autonomous profit center, available 24/7.
The saturation of human customer support
The growing volume of tickets drowns your teams in repetitive tasks. Response times increase, customer satisfaction drops, and the cost per ticket skyrockets.
Les principaux impacts négatifs :
Swiftask and Orq.ai partner to automate support. Orq.ai orchestrates language models while Swiftask executes actions, ensuring total autonomy.
AVANT / APRÈS
Ce qui change avec Swiftask
Traditional manual support
A human agent receives a ticket, searches for information in a knowledge base, writes a response, and sends it. Average time: 15 minutes.
Autonomous support via Orq.ai
The AI agent analyzes the ticket, queries your data sources via Orq.ai, generates a relevant response, and closes the ticket. Average time: 5 seconds.
Deploying your AI support in 4 steps
ÉTAPE 1 : Configuration on Orq.ai
Define your workflows and LLM model selection within the Orq.ai platform.
ÉTAPE 2 : Linking with Swiftask
Connect your Swiftask instance to Orq.ai to enable execution of actions based on AI decisions.
ÉTAPE 3 : Training on your data
Provide your knowledge bases to the agent so it can answer your customers accurately.
ÉTAPE 4 : Launch in autonomous mode
Activate the agent on your support channels. It now manages requests independently.
Advanced orchestration capabilities
The agent evaluates the complexity, sentiment, and urgency of each customer ticket before taking action.
Chaque action est contextualisée et exécutée automatiquement au bon moment.
Chaque agent Swiftask utilise une identité dédiée (ex. agent-orq.ai@swiftask.ai ). Vous gardez une visibilité complète sur chaque action et chaque message envoyé.
À retenir : L'agent automatise les décisions répétitives et laisse à vos équipes les actions à forte valeur.
Benefits of autonomous support
1. Total availability
Your customers get answers 24/7 without waiting for office hours.
2. Unlimited scalability
Handle thousands of tickets simultaneously without increasing your headcount.
3. Drastic cost reduction
Minimize cost per ticket through intelligent and sustainable automation.
4. Brand consistency
The AI strictly applies your tone and service policies in every interaction.
5. Continuous optimization
Analyze performance via Orq.ai to constantly improve your response flows.
AI security and governance
Swiftask applique des standards de sécurité enterprise pour vos automatisations orq.ai.
Pour aller plus loin sur la conformité, consultez la page gouvernance Swiftask et ses détails d'architecture de sécurité.
RÉSULTATS
Automated support performance
| Métrique | Avant | Après |
|---|---|---|
| Resolution time | Several hours | A few seconds |
| Processing capacity | Limited by headcount | Unlimited |
| Customer satisfaction (CSAT) | Variable | Consistent and high |
| Operational cost | High | Reduced by up to 80% |
Passez à l'action avec orq.ai
Transform your customer service into an autonomous profit center, available 24/7.