Tarification

Provide 24/7 customer support with your AI agents and Instabot

Swiftask syncs your AI agents with Instabot to answer your customers in real time, day or night. A seamless and immediate experience.

Resultat:

Boost customer satisfaction while freeing your team from repetitive questions.

Your customer support is limited by your opening hours

Your customers expect immediate assistance at all times. If your support relies solely on human presence, you create a bottleneck. Requests pile up, response times increase, and satisfaction rates drop.

Les principaux impacts négatifs :

User frustration: Waiting for a response in the evening or on weekends drives your customers to competitors.
Workload overload: Your team spends their time handling simple, repetitive questions instead of focusing on complex cases.
Lost opportunities: A customer who doesn't receive instant help is a customer who doesn't buy.

Swiftask injects your AI agents' intelligence directly into your Instabot flows. You offer 24/7 support capable of resolving common issues instantly.

AVANT / APRÈS

Ce qui change avec Swiftask

Traditional support

A customer asks a question at 10 PM. They receive an auto-reply saying they'll get an answer within 24 hours. The next day, the support team is swamped with accumulated tickets.

Support with Swiftask + Instabot

The customer asks their question on Instabot. The Swiftask AI agent analyzes the request, provides a precise answer, or resolves the issue instantly. The customer is happy, the support team is relieved.

Deploying your support agent in 4 steps

ÉTAPE 1 : Create your agent

Configure the agent in Swiftask with your knowledge base and support guidelines.

ÉTAPE 2 : Link Instabot

Connect Instabot via the Swiftask interface to centralize interactions.

ÉTAPE 3 : Define scenarios

Identify the frequent questions the agent should automate as a priority.

ÉTAPE 4 : Launch and optimize

Activate the chatbot and adjust its responses using the analytics provided by Swiftask.

Advanced features for your customer service

The agent analyzes intent, sentiment, and customer history to personalize every interaction.

Connecteur cible : L'agent exécute les bonnes actions dans instabot selon le contexte de l'événement.
Actions automatisées : Automatic FAQ response, ticket qualification, intelligent routing to human agents if needed, customer data collection.
Gouvernance native : All conversations are analyzed to continuously improve response relevance.

Chaque action est contextualisée et exécutée automatiquement au bon moment.

Chaque agent Swiftask utilise une identité dédiée (ex. agent-instabot@swiftask.ai ). Vous gardez une visibilité complète sur chaque action et chaque message envoyé.

À retenir : L'agent automatise les décisions répétitives et laisse à vos équipes les actions à forte valeur.

Key benefits of this automation

1. Total availability

24/7 support without interruption.

2. Cost reduction

Drastic decrease in manual ticket volume.

3. Speed of execution

Immediate responses that boost customer satisfaction.

4. Scalability

Handle thousands of conversations simultaneously.

5. Actionable data

Analyze customer needs using chat logs.

Security and privacy

Swiftask applique des standards de sécurité enterprise pour vos automatisations instabot.

Data encryption: All conversations are secured.
GDPR compliance: Strict management of personal data.
Full control: You remain in control of the AI's responses.
Continuous audit: Complete tracking of interactions.

Pour aller plus loin sur la conformité, consultez la page gouvernance Swiftask et ses détails d'architecture de sécurité.

RÉSULTATS

Measurable performance

Métrique	Avant	Après
Response time	Several hours	Instant
AI resolution rate	N/A	Up to 80%
Cost per ticket	High	Reduced by 60%
Customer satisfaction	Variable	Significant increase

Passez à l'action avec instabot

Boost customer satisfaction while freeing your team from repetitive questions.

Convertissez vos visiteurs en rendez-vous qualifiés via Instabot

Cas d'usage suivant.