Tarification

Analyze your Heyy customer sentiment with AI

Swiftask scans your Heyy interactions to detect customer emotions. Anticipate dissatisfaction and leverage positive feedback instantly.

Resultat:

Turn your Heyy conversational data into strategic decisions based on real emotions.

High Heyy message volume hides critical issues

Your teams receive hundreds of Heyy messages daily. Manually identifying which customers are frustrated or ready to churn is impossible at scale. The result: you miss early signals that turn into churn.

Les principaux impacts négatifs :

Delayed crisis response: Undetected customer dissatisfaction can escalate and severely damage your reputation.
Loss of valuable feedback: Constructive suggestions get lost in the noise, preventing relevant product improvements.
Lack of CX alignment: Without clear sentiment indicators, your customer service strategy is based on assumptions.

Swiftask deploys AI agents that continuously analyze the sentiment of your Heyy conversations. You receive immediate alerts on negative emotions and reports on overall trends.

AVANT / APRÈS

Ce qui change avec Swiftask

The manual approach

Your support agents read every message, try to gauge the tone, and record dissatisfaction in a separate file. Data is subjective, fragmented, and rarely used for strategy.

AI-powered analysis with Swiftask

Every Heyy message is processed by AI. A sentiment score is automatically assigned. Critical alerts are escalated in real time, and trends are visualized on your dashboard.

Setting up Heyy analysis in 4 steps

ÉTAPE 1 : Connect your Heyy account

Link Swiftask to Heyy in a few clicks via our secure native connector.

ÉTAPE 2 : Configure the analysis engine

Define the sentiment nuances to monitor: frustration, satisfaction, urgency, or specific needs.

ÉTAPE 3 : Set alert thresholds

Configure when your team should be notified upon detected negative sentiment.

ÉTAPE 4 : Leverage your data

View your dashboards or receive automated reports to drive your CX strategy.

Advanced analysis features

The AI analyzes natural language, context, tone, and keywords to classify every interaction with precision.

Connecteur cible : L'agent exécute les bonnes actions dans heyy selon le contexte de l'événement.
Actions automatisées : Automatic dissatisfaction detection. Sentiment category classification. Real-time support alerts. Data export for BI analysis. Trend evolution tracking.
Gouvernance native : All analyses are stored to ensure complete traceability of your customer satisfaction evolution.

Chaque action est contextualisée et exécutée automatiquement au bon moment.

Chaque agent Swiftask utilise une identité dédiée (ex. agent-heyy@swiftask.ai ). Vous gardez une visibilité complète sur chaque action et chaque message envoyé.

À retenir : L'agent automatise les décisions répétitives et laisse à vos équipes les actions à forte valeur.

Strategic benefits for your business

1. Proactive churn reduction

Identify dissatisfied customers before they leave your service.

2. Continuous product improvement

Use recurring feedback to prioritize your technical roadmap.

3. Increased operational efficiency

Your agents focus on critical cases detected by the AI.

4. Customer data governance

Centralize and secure the analysis of all your Heyy interactions.

5. Automated reporting

Generate CX performance reports without manual effort.

Data security and privacy

Swiftask applique des standards de sécurité enterprise pour vos automatisations heyy.

GDPR compliant processing: All Heyy data is analyzed in a secure and anonymized environment.
End-to-end encryption: Your interactions remain protected throughout the analysis flow.
Granular access control: You define exactly who accesses insights and sensitive data.
Certified infrastructure: Swiftask relies on enterprise-grade infrastructure standards to ensure continuity.

Pour aller plus loin sur la conformité, consultez la page gouvernance Swiftask et ses détails d'architecture de sécurité.

RÉSULTATS

Measurable impact on your business

Métrique	Avant	Après
Dissatisfaction detection time	Several days	Seconds
Feedback coverage	Random sampling (5%)	100% of conversations
Team responsiveness	Reactive	Proactive
Analysis cost	High (manual)	Low (automated)

Passez à l'action avec heyy

Turn your Heyy conversational data into strategic decisions based on real emotions.

Maîtrisez votre temps : planification proactive via Heyy

Cas d'usage suivant.