Tarification

Automated order management with Gupshup and AI

Swiftask connects your AI agents to Gupshup to manage orders end-to-end. Update customers and sync data instantly.

Resultat:

Eliminate manual entry and speed up order processing while delivering a premium customer experience.

Bottlenecks in manual order processing

Managing orders manually across multiple messaging channels is prone to errors and delays. Teams waste valuable time answering status queries while data remains siloed.

Les principaux impacts négatifs :

Support team overload: Repetitive status queries overwhelm human agents, slowing down the processing of complex cases.
Manual entry errors: Copying data between messaging platforms and your ERP leads to costly mistakes and shipping delays.
Lack of real-time visibility: Customers wait for updates you can't provide instantly, damaging trust and satisfaction.

Swiftask automates your order lifecycle via Gupshup. Your AI agent handles requests, updates statuses, and communicates proactively with your customers.

AVANT / APRÈS

Ce qui change avec Swiftask

Traditional processing

A customer asks for order status. An agent checks the ERP, writes a manual response via Gupshup. The delay is long, error risk is high, and interaction cost is significant.

Automation with Swiftask

As soon as a status changes in your system, the AI agent sends a notification via Gupshup. The customer is informed instantly. If they have questions, the AI answers using real-time data.

Deploy your order agent in 4 steps

ÉTAPE 1 : Initialize your agent

Create your agent in Swiftask and define its business rules for order management.

ÉTAPE 2 : Link your Gupshup account

Configure the Gupshup API to allow your agent to exchange messages on desired channels.

ÉTAPE 3 : Connect your data sources

Link your ERP or database so the AI has access to up-to-date order information.

ÉTAPE 4 : Activate automated flows

Launch the agent to start automating notifications and customer responses.

Intelligent processing capabilities

The agent analyzes customer intent, order number, and history to provide precise, context-aware answers.

Connecteur cible : L'agent exécute les bonnes actions dans gupshup selon le contexte de l'événement.
Actions automatisées : Sending delivery statuses, automatic confirmation, return management, order FAQ responses, and human escalation for complex issues.
Gouvernance native : All interactions are centralized in Swiftask for detailed performance analysis.

Chaque action est contextualisée et exécutée automatiquement au bon moment.

Chaque agent Swiftask utilise une identité dédiée (ex. agent-gupshup@swiftask.ai ). Vous gardez une visibilité complète sur chaque action et chaque message envoyé.

À retenir : L'agent automatise les décisions répétitives et laisse à vos équipes les actions à forte valeur.

Major operational benefits

1. 24/7 Availability

Your customers get order updates, even outside business hours.

2. Reduced costs

Automate massive volumes of repetitive requests and reduce support workload.

3. Improved customer experience

Proactive and instant communication that boosts customer loyalty.

4. Frictionless integration

Swiftask adapts to your existing business processes without requiring technical overhauls.

5. Unified data

Centralize Gupshup interactions and order data in a single interface.

Data security and compliance

Swiftask applique des standards de sécurité enterprise pour vos automatisations gupshup.

Encrypted communications: Data moving through Gupshup and Swiftask is protected by secure protocols.
Strict access control: Manage access and permissions at your workspace level.
Full traceability: Detailed history of every interaction and action taken by the agent.
GDPR Compliance: Adherence to customer data protection standards during every interaction.

Pour aller plus loin sur la conformité, consultez la page gouvernance Swiftask et ses détails d'architecture de sécurité.

RÉSULTATS

Impact on key metrics

Métrique	Avant	Après
Response time	Several hours	Instant
Processing errors	High (human)	Near zero
Support request volume	100%	-60% (automated)
Customer Satisfaction (CSAT)	Standard	Increasing

Passez à l'action avec gupshup

Eliminate manual entry and speed up order processing while delivering a premium customer experience.

Automatisez vos processus de vérification via Gupshup et l'IA

Cas d'usage suivant.