Swiftask integrates with Gorgias to analyze every incoming message. Tickets are automatically classified, tagged, and routed to the right teams instantly.
Resultat:
Eliminate time-consuming manual sorting and drastically reduce your customer support response time.
Manual ticket sorting slows down your support team
Your support team spends hours reading, qualifying, and tagging every incoming ticket in Gorgias. This bottleneck prevents fast problem resolution and wears out your agents.
Les principaux impacts négatifs :
Swiftask deploys AI agents that scan, understand, and automatically classify your Gorgias tickets upon arrival, ensuring perfect organization without human intervention.
AVANT / APRÈS
Ce qui change avec Swiftask
Traditional management
A customer sends a ticket. An agent must open the ticket, read the content, identify the category (refund, technical, shipping), apply tags, and then assign it to the right team. The ticket waits in the queue during this process.
Smart Swiftask management
The ticket arrives in Gorgias. The Swiftask AI agent reads it instantly, detects the intent, applies the appropriate tags, and assigns it to the correct queue. The human agent receives a pre-qualified ticket.
Set up your AI workflow in 4 steps
ÉTAPE 1 : Configure your agent in Swiftask
Define business categories and classification rules in the intuitive Swiftask interface.
ÉTAPE 2 : Connect your Gorgias account
Link Swiftask to your Gorgias instance via our secure connectors to enable ticket reading and writing.
ÉTAPE 3 : Define sorting criteria
Teach your agent to recognize keywords, sentiment, and context specific to your business.
ÉTAPE 4 : Activate real-time classification
Launch the automation. Every new ticket is processed by the AI in milliseconds.
Intelligent sorting capabilities
The agent analyzes tone, products mentioned, urgency, and customer history for precise classification.
Chaque action est contextualisée et exécutée automatiquement au bon moment.
Chaque agent Swiftask utilise une identité dédiée (ex. agent-gorgias@swiftask.ai ). Vous gardez une visibilité complète sur chaque action et chaque message envoyé.
À retenir : L'agent automatise les décisions répétitives et laisse à vos équipes les actions à forte valeur.
Major operational benefits
1. Increased processing speed
Tickets are qualified before an agent even opens them.
2. Consistent precision
AI never gets tired and applies sorting rules without error.
3. Better customer experience
Faster handling of urgent requests thanks to intelligent routing.
4. Reliable analytical data
More accurate Gorgias reports thanks to consistent, automated tagging.
5. Unlimited scalability
Handle volume spikes without hiring additional staff for sorting.
Security and compliance
Swiftask applique des standards de sécurité enterprise pour vos automatisations gorgias.
Pour aller plus loin sur la conformité, consultez la page gouvernance Swiftask et ses détails d'architecture de sécurité.
RÉSULTATS
Impact on your key metrics
| Métrique | Avant | Après |
|---|---|---|
| Sorting time per ticket | 30-60 seconds | Under 2 seconds |
| Routing errors | 10-15% | Less than 1% |
| First Response Time (FRT) | High (waiting for sorting) | Reduced by 40% |
| Agent productivity | Focus on data entry | Focus on resolution |
Passez à l'action avec gorgias
Eliminate time-consuming manual sorting and drastically reduce your customer support response time.