Tarification

Boost your customer support with Gloria AI and Swiftask

Swiftask integrates Gloria AI to transform your customer interactions. Deliver instant, accurate, and personalized responses at scale.

Resultat:

Reduce average response time and increase customer satisfaction without overloading your team.

Customer support overwhelmed by repetitive queries

Support teams spend too much time answering the same questions. Increasing ticket volumes slow down critical responses and burn out your agents.

Les principaux impacts négatifs :

Extremely long response times: Backlogs of simple requests prevent agents from focusing on complex issues.
Inconsistent response quality: Fatigue and volume lead to variations in the quality of service provided to customers.
High operational costs: Scaling up often requires massive hiring, impacting your profitability.

Swiftask connects Gloria AI to your support channels. Your customers get relevant, instant answers, while your agents focus on high-value cases.

AVANT / APRÈS

Ce qui change avec Swiftask

Traditional support management

Each request is handled manually by an agent. Customers wait for hours or days for a response. Support is a cost center that is difficult to scale.

Intelligent support with Gloria AI

Gloria AI analyzes and answers common requests instantly. Your agents step in only for complex cases, ensuring optimal responsiveness 24/7.

Deploy your AI support in 4 steps

ÉTAPE 1 : Configure Gloria AI

Train Gloria AI on your knowledge base to ensure accurate and consistent responses.

ÉTAPE 2 : Integrate with Swiftask

Connect Gloria AI to Swiftask to centralize data flows and interactions.

ÉTAPE 3 : Define escalation rules

Configure when the AI should hand over a conversation to a human agent.

ÉTAPE 4 : Activate and monitor

Launch your intelligent support and track performance in real-time on Swiftask.

Advanced features for your customer service

Gloria AI analyzes intent, tone, and the customer's history to provide a tailored response.

Connecteur cible : L'agent exécute les bonnes actions dans gloria ai selon le contexte de l'événement.
Actions automatisées : Instant automated responses, intelligent hand-off to human agents, real-time sentiment analysis, automatic ticket updates.
Gouvernance native : All interactions are tracked in Swiftask for continuous improvement of your processes.

Chaque action est contextualisée et exécutée automatiquement au bon moment.

Chaque agent Swiftask utilise une identité dédiée (ex. agent-gloria-ai@swiftask.ai ). Vous gardez une visibilité complète sur chaque action et chaque message envoyé.

À retenir : L'agent automatise les décisions répétitives et laisse à vos équipes les actions à forte valeur.

Strategic benefits for your business

1. 24/7 Availability

Your customers get answers at any time without human intervention.

2. Drastic response time reduction

Response times drop from hours to just a few seconds.

3. Increased customer satisfaction

Speed and accuracy significantly improve the overall customer experience.

4. Team productivity

Agents are freed from repetitive tasks to handle complex issues.

5. Easy scalability

Handle volume spikes without increasing headcount.

Commitment to security and compliance

Swiftask applique des standards de sécurité enterprise pour vos automatisations gloria ai.

Protected data: Your customer information is processed with high-level encryption protocols.
Total control: You keep full control over AI rules and human escalations from Swiftask.
GDPR compliance: The solution meets the strictest standards for data protection.

Pour aller plus loin sur la conformité, consultez la page gouvernance Swiftask et ses détails d'architecture de sécurité.

RÉSULTATS

Key performance indicators

Métrique	Avant	Après
Average response time	Several hours	Less than 5 seconds
Volume handled by AI	0%	60% to 80%
Cost per ticket	High	Optimized (-50%)

Passez à l'action avec gloria ai

Reduce average response time and increase customer satisfaction without overloading your team.

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