Tarification

24/7 Customer Support: Automate FracTEL calls with AI

Swiftask connects your AI agents to FracTEL. Provide instant assistance to your customers, at any time, without increasing your headcount.

Resultat:

Guarantee an immediate response to every call. Boost your satisfaction rate while lowering operational costs.

Customer support limited by business hours

Customer expectations have shifted: they demand immediate answers, regardless of the time. When your support is unavailable, you lose opportunities, frustrate users, and overwhelm your teams the next morning with a backlog of messages to process.

Les principaux impacts négatifs :

Loss of after-hours leads: A customer who doesn't get an immediate response will instantly turn to the competition. Every missed call is a lost sales opportunity.
Team overload upon return: On Monday mornings or after any night, your staff is overwhelmed by the accumulated backlog, degrading the quality of their work.
Degraded customer experience: The inability to provide 24/7 assistance projects an unprofessional and disengaged image to your customers' real needs.

Swiftask transforms your FracTEL infrastructure into an intelligent support platform. Your AI agents answer calls and messages, qualify inquiries, and solve common issues without human intervention.

AVANT / APRÈS

Ce qui change avec Swiftask

Traditional support

The customer calls outside business hours. They reach a generic voicemail. They leave a message, hoping to be called back the next day. The uncertainty and wait create an immediate negative experience.

Support with Swiftask + FracTEL

The customer calls. An AI agent, connected to your data, picks up instantly. It understands the request, provides an immediate solution, or qualifies the ticket for priority escalation. The customer is served, day or night.

Deploy your AI support agent in 4 steps

ÉTAPE 1 : Define your agent in Swiftask

Configure your agent with your business knowledge, FAQs, and problem-solving procedures via an intuitive no-code interface.

ÉTAPE 2 : Connect your FracTEL line

Integrate your FracTEL credentials into Swiftask to allow the agent to interact directly with your inbound telephony flow.

ÉTAPE 3 : Configure response scenarios

Determine dialogue rules. The AI will know when to respond directly, when to log a request, or when to transfer to a human.

ÉTAPE 4 : Activate continuous support

Launch your agent. It now handles all incoming calls, providing total availability, 24/7.

Advanced capabilities of your AI support agent

The agent analyzes the caller's intent, the relationship context, and interaction history in real-time to formulate the most relevant response.

Connecteur cible : L'agent exécute les bonnes actions dans fractel selon le contexte de l'événement.
Actions automatisées : Answer frequently asked questions. Qualify and create support tickets. Update customer records in your CRM. Transfer complex calls to the right people. Send confirmations via SMS or email after the call.
Gouvernance native : All interactions are recorded and analyzable in Swiftask for continuous improvement of your support quality.

Chaque action est contextualisée et exécutée automatiquement au bon moment.

Chaque agent Swiftask utilise une identité dédiée (ex. agent-fractel@swiftask.ai ). Vous gardez une visibilité complète sur chaque action et chaque message envoyé.

À retenir : L'agent automatise les décisions répétitives et laisse à vos équipes les actions à forte valeur.

Strategic benefits for your company

1. 24/7 total availability

Never miss a business opportunity or urgent request again thanks to permanent, instant response.

2. Operational cost reduction

Automate repetitive and first-level tasks. Your human resources focus on complex, high-value cases.

3. Response consistency

The AI agent delivers accurate information based on your knowledge bases, without variations linked to fatigue or human emotions.

4. Immediate scalability

Handle sudden call spikes without needing to hire or train temporary staff. Your support adapts instantly.

5. Improved satisfaction rate

Responsiveness is the #1 driver of customer satisfaction. Provide a seamless experience that builds user loyalty.

Security and data privacy

Swiftask applique des standards de sécurité enterprise pour vos automatisations fractel.

Communication encryption: Data streams between FracTEL and Swiftask are secured by industry-standard protocols to ensure confidentiality.
Data governance: You maintain full control over the data used by the agent. No sensitive information is shared without your consent.
GDPR compliance: Swiftask incorporates data protection requirements, ensuring your customer interactions meet current regulations.
Robust and stable integration: The architecture is designed for high availability, ensuring your support remains active without technical interruptions.

Pour aller plus loin sur la conformité, consultez la page gouvernance Swiftask et ses détails d'architecture de sécurité.

RÉSULTATS

Measurable impact on your support

Métrique	Avant	Après
Initial response time	Several hours (or days)	Instant (0 seconds)
First-level resolution rate	Low (depends on agents)	High (automated)
Cost per interaction	High (human time)	Negligible (AI)
Service availability	8h/day, 5 days/week	24/7

Passez à l'action avec fractel

Guarantee an immediate response to every call. Boost your satisfaction rate while lowering operational costs.