Tarification

Unify your support and product teams with DevRev and Swiftask

Swiftask integrates with DevRev to break down silos. Your teams collaborate in real-time through an AI that structures and transmits customer feedback instantly.

Resultat:

Reduce product lifecycle time and improve customer satisfaction with seamless collaboration.

Silos between teams hinder your product agility

Support teams gather valuable insights, but product teams lack visibility. This disconnect creates friction, unresolved tickets, and products that don't meet real user needs.

Les principaux impacts négatifs :

Loss of critical data: Important customer feedback gets lost in disparate tools, preventing product teams from prioritizing the right features.
Slow customer response: Endless back-and-forth between support and engineering increases ticket resolution time and frustrates your customers.
Lack of shared context: Each team works with a partial view, making data-driven decision-making difficult.

Swiftask acts as an intelligent bridge between your tools. By connecting DevRev, you automate information flow, ensuring every team has the necessary context at the right time.

AVANT / APRÈS

Ce qui change avec Swiftask

Disconnected processes

Support receives a critical bug. They must create a manual ticket, follow up with the product team, and wait for updates. The customer remains in the dark while information is copied across tools.

Augmented collaboration

As soon as a ticket is created in DevRev, Swiftask analyzes the context, enriches it with customer data, and automatically notifies the right people. Collaboration becomes proactive and documented.

4 steps to synchronize your teams with Swiftask

ÉTAPE 1 : Link your DevRev account

Connect DevRev to your Swiftask workspace in a few clicks via our secure interface.

ÉTAPE 2 : Define routing rules

Configure triggers so the AI identifies tickets requiring cross-team collaboration.

ÉTAPE 3 : Automate enrichment

The AI agent automatically extracts relevant context from the ticket to help product teams prioritize.

ÉTAPE 4 : Centralize exchanges

Track ticket progress and interactions directly in your Swiftask dashboard.

Key features of the DevRev synergy

Swiftask analyzes the sentiment, priority, and tags of DevRev tickets to guide engineering team efforts.

Connecteur cible : L'agent exécute les bonnes actions dans devrev selon le contexte de l'événement.
Actions automatisées : Automatic ticket synchronization. Intelligent summary of exchanges for developers. Push notifications for critical updates. Creation of cross-validation workflows.
Gouvernance native : All actions are logged in the Swiftask audit trail for full compliance.

Chaque action est contextualisée et exécutée automatiquement au bon moment.

Chaque agent Swiftask utilise une identité dédiée (ex. agent-devrev@swiftask.ai ). Vous gardez une visibilité complète sur chaque action et chaque message envoyé.

À retenir : L'agent automatise les décisions répétitives et laisse à vos équipes les actions à forte valeur.

Why choose Swiftask for DevRev

1. Total alignment

Product and support teams finally work from a single source of truth.

2. Velocity gain

Drastic reduction in response times through automated administrative tasks.

3. Data-driven prioritization

Use real customer feedback to guide your product roadmap.

4. Reduction of errors

Less manual entry means fewer information transfer errors.

5. 360° visibility

Track the impact of every ticket on the product development cycle in real-time.

Enterprise-grade security and compliance

Swiftask applique des standards de sécurité enterprise pour vos automatisations devrev.

Data encryption: All data exchanged between Swiftask and DevRev is encrypted in transit and at rest.
Granular access control: Precisely control who accesses sensitive data across your different workspaces.
Audit and traceability: Every interaction via the AI agent is logged to meet compliance requirements.
Robust infrastructure: A solution designed to scale with the needs of B2B organizations.

Pour aller plus loin sur la conformité, consultez la page gouvernance Swiftask et ses détails d'architecture de sécurité.

RÉSULTATS

Measurable impact on your organization

Métrique	Avant	Après
Resolution time	Several days	Average 40% reduction
Team alignment	Frequent silos	Unified collaboration
Admin workload	High (manual tasks)	Zero (full automation)
Implementation	Technical complexity	No-code configuration

Passez à l'action avec devrev

Reduce product lifecycle time and improve customer satisfaction with seamless collaboration.

Maîtrisez vos SLA dans DevRev grâce à l'automatisation IA

Cas d'usage suivant.