Tarification

Analyze your ChatFAI user sentiment in real time

Swiftask connects your ChatFAI bots to analytical intelligence. Instantly understand if your customers are happy, frustrated, or neutral.

Resultat:

Turn every conversation into strategic data to improve your customer service.

The challenge of understanding emotion in messages

Your ChatFAI bots handle thousands of messages. But without sentiment analysis, you miss the core: the user's emotional state. Negative interactions remain invisible, preventing proactive human intervention.

Les principaux impacts négatifs :

Invisible customer satisfaction: Impossible to quantify overall satisfaction without analyzing tone and content.
Limited reactivity: Critical cases are not prioritized for support teams.
Unstructured data: Valuable feedback is lost in the mass of conversation logs.

Swiftask automatically analyzes the sentiment of every incoming message via ChatFAI. You receive alerts on sentiment scores and can adjust your responses accordingly.

AVANT / APRÈS

Ce qui change avec Swiftask

Manual tracking

Your teams browse ChatFAI logs manually to identify unhappy customers. It's slow, subjective, and impossible to scale.

The Swiftask approach

Every message is automatically scored. A dashboard displays the real-time evolution of sentiment across your ChatFAI channels.

Setting up analysis in 4 steps

ÉTAPE 1 : Connector configuration

Link your ChatFAI agent to Swiftask via our dedicated connector.

ÉTAPE 2 : NLP analysis activation

Enable the sentiment analysis skill in your agent's settings.

ÉTAPE 3 : Threshold definition

Configure alerts based on specific sentiment scores.

ÉTAPE 4 : Insight visualization

View sentiment reports directly in your interface.

Advanced analysis features

Our NLP engine evaluates polarity (positive/negative), emotional intensity, and underlying intent.

Connecteur cible : L'agent exécute les bonnes actions dans chatfai selon le contexte de l'événement.
Actions automatisées : Automatic per-message scoring, real-time alerts, CRM data export, weekly trend reports.
Gouvernance native : All analyses are processed with total privacy compliant with GDPR.

Chaque action est contextualisée et exécutée automatiquement au bon moment.

Chaque agent Swiftask utilise une identité dédiée (ex. agent-chatfai@swiftask.ai ). Vous gardez une visibilité complète sur chaque action et chaque message envoyé.

À retenir : L'agent automatise les décisions répétitives et laisse à vos équipes les actions à forte valeur.

Why choose this automation?

1. Improved CSAT

Identify friction points and fix them quickly.

2. Intelligent prioritization

Customer support focuses on negative sentiment interactions.

3. Strategic vision

Understand the impact of script changes on user mood.

4. Zero development

Native no-code integration between ChatFAI and Swiftask.

5. Total scalability

Analyze 10 or 10,000 conversations with the same precision.

Data security

Swiftask applique des standards de sécurité enterprise pour vos automatisations chatfai.

AES-256 encryption: All conversation data is encrypted at rest and in transit.
GDPR compliance: Data is processed in full compliance with European standards.
Workspace isolation: Each client has a hermetic environment.
Audit log: Full traceability of access and processing performed.

Pour aller plus loin sur la conformité, consultez la page gouvernance Swiftask et ses détails d'architecture de sécurité.

RÉSULTATS

Impact on your performance

Métrique	Avant	Après
Critical detection time	Several days	Real-time
Analysis precision	Subjective (human)	Standardized (AI)
Feedback management	Manual	Automated

Passez à l'action avec chatfai

Turn every conversation into strategic data to improve your customer service.

Optimisez votre emploi du temps avec la planification intelligente via ChatFAI

Cas d'usage suivant.