Tarification

Route your tickets to the right experts via Brosix and AI

Swiftask connects your support tools to Brosix. Your AI agents analyze every ticket and instantly alert the right team in Brosix.

Resultat:

Eliminate manual ticket sorting. Drastically reduce your customer response times.

Manual ticket sorting slows down your customer support

In many support teams, a human has to read every ticket, identify the issue, and decide who should handle it. This repetitive process creates bottlenecks, increases response times, and fatigues your best team members.

Les principaux impacts négatifs :

Increased processing time: Time spent manually sorting tickets is time wasted before resolution even begins.
Frequent routing errors: Human error is inevitable. A ticket sent to the wrong person delays resolution and frustrates the customer.
Unnecessary cognitive load: Your support experts spend more time managing emails than solving complex technical problems.

Swiftask automates routing by connecting your ticketing systems to Brosix. The AI understands the ticket content and sends a targeted alert to the competent team in Brosix, instantly.

AVANT / APRÈS

Ce qui change avec Swiftask

Traditional manual triage

A customer sends a ticket. A support agent reads it, analyzes it, checks in Brosix who is available, and sends them a message. The ticket is often on hold for hours before being picked up by the right person.

Swiftask intelligent routing

Upon ticket receipt, the Swiftask AI agent analyzes the content. It identifies the category and urgency, then notifies the dedicated Brosix channel or specific expert directly. Pickup is nearly immediate.

Deploying AI routing on Brosix in 4 steps

ÉTAPE 1 : Define sorting rules in Swiftask

Configure your AI agent to recognize themes, keywords, or priority levels in your tickets.

ÉTAPE 2 : Integrate the Brosix connector

Activate the Brosix gateway in Swiftask to allow the agent to send messages to your secure channels.

ÉTAPE 3 : Map categories to teams

Associate each ticket type identified by the AI with a specific Brosix channel or user.

ÉTAPE 4 : Launch automation into production

Enable the workflow. The AI agent immediately starts routing new incoming tickets.

AI routing features for Brosix

The AI agent analyzes ticket text, metadata, customer history, and sentiment to determine the best destination.

Connecteur cible : L'agent exécute les bonnes actions dans brosix selon le contexte de l'événement.
Actions automatisées : Sending targeted notifications in Brosix, user mentions, automatic escalation for emergencies, automatic ticket summary in the message.
Gouvernance native : All routing actions are tracked in Swiftask for continuous performance optimization of your support.

Chaque action est contextualisée et exécutée automatiquement au bon moment.

Chaque agent Swiftask utilise une identité dédiée (ex. agent-brosix@swiftask.ai ). Vous gardez une visibilité complète sur chaque action et chaque message envoyé.

À retenir : L'agent automatise les décisions répétitives et laisse à vos équipes les actions à forte valeur.

Operational benefits of automated routing

1. Accelerated customer response

The ticket reaches the right expert in seconds, with no middleman.

2. Increased accuracy

The AI doesn't misroute. Correct routing rates are maximized.

3. Productivity gains

Free your agents from sorting tasks to focus on resolution.

4. Secure governance

Brosix guarantees the confidentiality of internal exchanges during routing.

5. Guaranteed scalability

Manage 10 or 1000 tickets per day with the same efficiency, without hiring.

Security and compliance

Swiftask applique des standards de sécurité enterprise pour vos automatisations brosix.

Private communications via Brosix: The integration respects Brosix's end-to-end encryption.
Granular control: You decide exactly what data is transmitted in alert messages.
Full traceability: Full audit of routing decisions made by the AI agent.

Pour aller plus loin sur la conformité, consultez la page gouvernance Swiftask et ses détails d'architecture de sécurité.

RÉSULTATS

Impact on your support KPIs

Métrique	Avant	Après
Triage time	Minutes per ticket	Instant (AI)
Routing errors	High (human)	Near zero
Average response time	Several hours	Reduced by 50%+

Passez à l'action avec brosix

Eliminate manual ticket sorting. Drastically reduce your customer response times.