Tarification

Analyze your Acquire customer interactions in real-time with AI

Swiftask connects to Acquire to turn your conversations into actionable data. Understand your customers better and improve your support performance.

Resultat:

Save valuable time on qualitative analysis and make decisions based on concrete data.

Your Acquire support data is sitting idle in archives

Every day, your agents handle dozens of conversations via Acquire. Yet, without structured analysis, these exchanges remain raw data. You are missing weak signals, emerging trends, or opportunities for improvement.

Les principaux impacts négatifs :

Loss of valuable customer data: Customer feedback is rich, but without an analysis tool, it is impossible to synthesize recurring pain points.
Difficulty measuring sentiment: Without automated analysis, evaluating customer satisfaction across all interactions is subjective and unreliable.
Limited reactivity: Emerging issues are only detected once they have reached a critical volume, harming the customer experience.

Swiftask automatically analyzes your Acquire interactions. The AI extracts trends, measures sentiment, and provides actionable summaries to drive your support strategy.

AVANT / APRÈS

Ce qui change avec Swiftask

Without Swiftask

The support manager spends hours manually re-reading samples of conversations to understand the problems encountered. Reports are partial, biased, and obsolete by the time they are published.

With Swiftask + Acquire

As soon as a conversation is closed in Acquire, Swiftask analyzes it instantly. You receive a complete dashboard with themes, global sentiment, and alerts on critical topics.

Analyze your exchanges in 4 steps

ÉTAPE 1 : Connect Acquire to Swiftask

Integrate your Acquire data in just a few clicks via our secure connector.

ÉTAPE 2 : Define your analysis goals

Configure the AI to monitor specific topics, detect intents, or evaluate customer tone.

ÉTAPE 3 : Continuous automated analysis

Swiftask processes every incoming interaction, classifies data, and updates your KPIs in real-time.

ÉTAPE 4 : Leverage insights

Access clear and actionable reports to adjust your support processes.

Advanced analysis features

Our AI examines semantic context, tone, urgency, and keywords specific to your business domain.

Connecteur cible : L'agent exécute les bonnes actions dans acquire selon le contexte de l'événement.
Actions automatisées : Customer sentiment analysis. Automatic extraction of recurring themes. Detection of emerging technical issues. Evaluation of agent performance. Export of customized reports.
Gouvernance native : All analyses are centralized in Swiftask for a global view of your support activity.

Chaque action est contextualisée et exécutée automatiquement au bon moment.

Chaque agent Swiftask utilise une identité dédiée (ex. agent-acquire@swiftask.ai ). Vous gardez une visibilité complète sur chaque action et chaque message envoyé.

À retenir : L'agent automatise les décisions répétitives et laisse à vos équipes les actions à forte valeur.

Why choose Swiftask for Acquire

1. Real-time insights

Stop working with cold data. Adapt your support on the fly.

2. Improve CSAT

Quickly identify points of friction to resolve them permanently.

3. Increased productivity

Automate the generation of qualitative analysis reports.

4. Data governance

Centralize and secure your analyses in a compliant environment.

5. Operational agility

React to market trends before your competitors.

Security and compliance

Swiftask applique des standards de sécurité enterprise pour vos automatisations acquire.

Data encryption: All data from Acquire is encrypted during transit and at rest.
Total privacy: Your data is never used to train third-party models.
Access control: Fine-grained access management within your Swiftask workspace.

Pour aller plus loin sur la conformité, consultez la page gouvernance Swiftask et ses détails d'architecture de sécurité.

RÉSULTATS

Measure the impact on your support

Métrique	Avant	Après
Analysis time	Several days/months	Real-time
Data coverage	Partial sampling	100% of interactions
Problem detection	Reactive (too late)	Proactive (immediate)

Passez à l'action avec acquire

Save valuable time on qualitative analysis and make decisions based on concrete data.

Optimisez le routage de vos conversations Acquire grâce à l'IA

Cas d'usage suivant.