Tarification

Automated order tracking with Botmaker and AI agents

Swiftask integrates your AI agents with Botmaker to provide your customers with accurate order tracking information, instantly and 24/7.

Resultat:

Unburden your customer support team and boost user satisfaction with real-time automated responses.

Manual order tracking creates a support bottleneck

Order tracking is the number one driver of customer support inquiries. Answering repetitive questions about package status consumes valuable time that your team should dedicate to complex issues.

Les principaux impacts négatifs :

Customer support overload: Your agents are tied up with low-value requests, increasing response times for critical problems.
Poor customer experience: Customers expect immediate answers. Manual processing delays lead to frustration and lost loyalty.
High operational costs: As order volumes grow, the cost of human-processed tracking requests becomes unsustainable.

Swiftask allows your AI agents to query your logistics systems and respond automatically within Botmaker, delivering total accuracy without delay.

AVANT / APRÈS

Ce qui change avec Swiftask

The traditional process

A customer sends a message on WhatsApp via Botmaker. A human agent must check the CRM or logistics tool, copy the info, and reply. The customer waits for hours.

Automation with Swiftask

The customer asks for their order status. The Swiftask AI agent queries your database, retrieves the status, and replies instantly via Botmaker. Zero human intervention.

Implementing automated tracking in 4 steps

ÉTAPE 1 : Agent definition

Set up an AI agent in Swiftask capable of interpreting order tracking requests.

ÉTAPE 2 : Botmaker connection

Integrate Swiftask with your Botmaker account to enable automated message handling.

ÉTAPE 3 : Access configuration

Connect the agent to your data source (logistics API, CRM, database) to extract statuses in real time.

ÉTAPE 4 : Deployment and testing

Activate the automation. The agent now handles incoming requests without any human intervention.

Advanced features for Botmaker

The AI analyzes customer intent, extracts the order number, and verifies access rights before providing information.

Connecteur cible : L'agent exécute les bonnes actions dans botmaker selon le contexte de l'événement.
Actions automatisées : Status lookup by order ID, delivery date estimation, automatic escalation to human agents if needed, tone-of-voice customization.
Gouvernance native : All exchanges are archived in Swiftask for performance analysis and interaction auditing.

Chaque action est contextualisée et exécutée automatiquement au bon moment.

Chaque agent Swiftask utilise une identité dédiée (ex. agent-botmaker@swiftask.ai ). Vous gardez une visibilité complète sur chaque action et chaque message envoyé.

À retenir : L'agent automatise les décisions répétitives et laisse à vos équipes les actions à forte valeur.

Strategic advantages for your business

1. 24/7 Availability

Your customers get answers even outside of business hours.

2. Drastic cost reduction

Automate up to 90% of order tracking inquiries.

3. Increased customer satisfaction

Instant response strengthens trust and brand perception.

4. Frictionless scalability

Handle spikes in activity without increasing your support headcount.

5. Centralized data

Gain valuable insights into your customers' most frequent questions.

Security and data protection

Swiftask applique des standards de sécurité enterprise pour vos automatisations botmaker.

Data encryption: All data transit between Botmaker and Swiftask is encrypted.
GDPR Compliance: Data processing is fully compliant with European protection standards.
Granular control: You maintain total control over access to logistics data.
Auditability: Full history of every interaction for total transparency.

Pour aller plus loin sur la conformité, consultez la page gouvernance Swiftask et ses détails d'architecture de sécurité.

RÉSULTATS

Impact on your performance metrics

Métrique	Avant	Après
Response time	Several hours	Under 2 seconds
Support workload	High	Reduced by 80%
Resolution rate	Variable	Stable and immediate

Passez à l'action avec botmaker

Unburden your customer support team and boost user satisfaction with real-time automated responses.

Support client multilingue instantané via Botmaker

Cas d'usage suivant.