Swiftask connects your AI agents to 2Chat to manage your customer conversations in any language, instantly and effortlessly.
Resultat:
Eliminate language barriers, reduce response times, and boost customer satisfaction globally.
Language barriers are stalling your international growth
Hiring support agents for every language is costly and complex. As a result, your international customers wait, receive delayed replies, or worse, no answer at all. Your brand image and retention rate suffer immediately.
Les principaux impacts négatifs :
With Swiftask and 2Chat, deploy an AI agent capable of understanding and responding in your customer's native language, instantly, 24/7.
AVANT / APRÈS
Ce qui change avec Swiftask
Without Swiftask + 2Chat
A customer sends a message in Spanish. Your English-speaking support team must use a translator, formulate a response, translate it back, then send it. The customer has already waited 4 hours and the response lacks natural flow.
With Swiftask + 2Chat
The customer sends a message in Spanish on 2Chat. The Swiftask AI agent detects the language, analyzes the query, generates an accurate and culturally adapted response, and sends it in under 3 seconds.
Activate multilingual support in 4 steps
ÉTAPE 1 : Create your multilingual agent in Swiftask
Configure your agent's instructions. Grant access to your knowledge base and define supported languages.
ÉTAPE 2 : Connect 2Chat to Swiftask
Use the native integration to connect 2Chat as a communication channel. It's fast and secure.
ÉTAPE 3 : Define response rules
Set the tone, response style, and conditions for when the AI should hand over to a human.
ÉTAPE 4 : Launch and optimize
Activate the agent. Track performance in the dashboard and fine-tune AI responses in real-time.
Capabilities of your multilingual agent
Automatic language detection, customer sentiment analysis, technical documentation lookup, and cultural adaptation.
Chaque action est contextualisée et exécutée automatiquement au bon moment.
Chaque agent Swiftask utilise une identité dédiée (ex. agent-2chat@swiftask.ai ). Vous gardez une visibilité complète sur chaque action et chaque message envoyé.
À retenir : L'agent automatise les décisions répétitives et laisse à vos équipes les actions à forte valeur.
Why choose Swiftask for your support
1. 24/7 Availability
Your customers get instant answers, regardless of their time zone.
2. Native-level support
The AI communicates naturally, boosting customer trust and satisfaction.
3. Cost reduction
Automate up to 80% of recurring queries without growing your team.
4. Instant scalability
Add new languages in just a few clicks without hiring processes.
5. Brand consistency
Maintain a consistent and professional tone, regardless of the channel or language.
Security and compliance
Swiftask applique des standards de sécurité enterprise pour vos automatisations 2chat.
Pour aller plus loin sur la conformité, consultez la page gouvernance Swiftask et ses détails d'architecture de sécurité.
RÉSULTATS
Measurable impact
| Métrique | Avant | Après |
|---|---|---|
| Average response time | Hours | Seconds |
| Automated resolution rate | 0% | 75%+ |
| Cost per ticket | High | Reduced by 60% |
Passez à l'action avec 2chat
Eliminate language barriers, reduce response times, and boost customer satisfaction globally.