Tarification

Automate FAQ responses in Belco with your AI agents

Swiftask integrates your AI agents with Belco. Your customers get instant, accurate answers, freeing your support team from repetitive tasks.

Resultat:

Boost your response times and increase customer satisfaction while optimizing your support team's workload.

Your support team is overwhelmed by repetitive questions

In customer service, the same volume of questions keeps coming back. Manually handling these requests in Belco slows down your responsiveness and prevents your agents from focusing on complex cases that require human expertise.

Les principaux impacts négatifs :

Excessive response times: The accumulation of simple FAQ tickets clogs the queue, delaying the resolution of critical customer issues.
Support team burnout: Answering the same questions all day is frustrating and lowers your team's motivation.
Degraded customer experience: A customer waiting hours for a simple answer eventually turns to competitors.

Swiftask deploys an intelligent AI agent within Belco. It analyzes incoming tickets, identifies frequently asked questions, and offers relevant answers instantly.

AVANT / APRÈS

Ce qui change avec Swiftask

Without Swiftask

A customer asks a question about your return policy. The ticket sits in the queue for hours. A human agent eventually opens the ticket, copies and pastes a standard response, and closes the ticket. The customer is dissatisfied with the wait.

With Swiftask + Belco

The ticket arrives in Belco. The Swiftask AI agent reads it instantly, detects an FAQ question, generates a personalized response, and sends it to the customer. All within seconds, 24/7.

Set up your FAQ auto-response in 4 steps

ÉTAPE 1 : Create your AI agent in Swiftask

Define a dedicated support agent. Import your knowledge base or FAQ documents so it can draw upon the right information.

ÉTAPE 2 : Integrate Swiftask with Belco

Easily connect Swiftask to your Belco account via a secure configuration, allowing the agent to access incoming tickets.

ÉTAPE 3 : Define response rules

Configure confidence thresholds: the AI automatically answers clear questions and forwards complex cases to humans.

ÉTAPE 4 : Activate automation mode

The agent processes tickets in real-time. You can monitor its performance in the Swiftask dashboard.

Advanced features for your support

The AI analyzes the customer's tone, the nature of the request, and the ticket's contextual data to provide a human and accurate response.

Connecteur cible : L'agent exécute les bonnes actions dans belco selon le contexte de l'événement.
Actions automatisées : Automatic ticket response, intelligent categorization, suggested responses for human agents, multi-language support, and automatic escalation to specialized agents.
Gouvernance native : Every interaction is logged in Belco, providing total traceability for your management teams.

Chaque action est contextualisée et exécutée automatiquement au bon moment.

Chaque agent Swiftask utilise une identité dédiée (ex. agent-belco@swiftask.ai ). Vous gardez une visibilité complète sur chaque action et chaque message envoyé.

À retenir : L'agent automatise les décisions répétitives et laisse à vos équipes les actions à forte valeur.

Why choose Swiftask for your support

1. 24/7 Availability

Your customers get answers even outside of business hours.

2. Drastic reduction in response times

Go from several hours to a few seconds for frequently asked questions.

3. Improved CSAT

Response speed automatically increases your customer satisfaction.

4. Productivity gain

Your human agents focus on high-value tickets.

5. Scalability without hiring

Handle a growing volume of tickets without needing to increase your support team size.

Security and compliance

Swiftask applique des standards de sécurité enterprise pour vos automatisations belco.

Data privacy: Your customer data remains private and secure throughout the automation process.
Full control: You have the final say: disable automation with a single click.
GDPR compliance: Swiftask adheres to the strictest security standards to protect your data.
Continuous audit: Access a full history of AI-generated responses.

Pour aller plus loin sur la conformité, consultez la page gouvernance Swiftask et ses détails d'architecture de sécurité.

RÉSULTATS

Measurable impact on your support

Métrique	Avant	Après
Average response time	4 hours	15 seconds
Tickets handled by AI	0%	up to 70%
Customer satisfaction (CSAT)	Declining	Consistently improving
Manual workload	100%	30% (complex tasks only)

Passez à l'action avec belco

Boost your response times and increase customer satisfaction while optimizing your support team's workload.

Boostez votre taux de conversion avec la qualification intelligente de prospects dans Belco

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