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Automate your customer satisfaction surveys with Swiftask and Autocalls

Swiftask connects your AI agents to Autocalls to automate your satisfaction survey campaigns. Get qualified feedback, instantly and at scale.

Resultat:

Drastically increase response rates and analyze customer sentiment without manual effort.

Why do manual surveys fail?

Sending ignored emails or mobilizing teams to call customers is expensive and inefficient. Data is often incomplete, biased, or arrives too late to impact retention.

Les principaux impacts négatifs :

Low response rates: Email or web form surveys are often ignored, limiting the representativeness of your data.
High operational costs: Using agents for satisfaction calls is expensive and diverts your teams from high-value tasks.
Unactionable data: Without automated and immediate analysis, feedback remains raw data with no associated action plan.

Swiftask orchestrates outbound calls via Autocalls. Your AI agent interviews your customers, understands their answers in natural language, and transcribes insights for your teams.

AVANT / APRÈS

Ce qui change avec Swiftask

Without Swiftask

A marketing team sends an email satisfaction campaign. Response rate: 2%. Data is processed manually a week later. Too late to correct a bad experience.

With Swiftask + Autocalls

As soon as a ticket is closed in your CRM, Swiftask triggers a call via Autocalls. The AI agent collects vocal feedback, analyzes sentiment, and alerts the manager if the score is critical.

4 steps to automate your surveys

ÉTAPE 1 : Create your survey agent in Swiftask

Define the questions and tone of your survey. The AI agent is ready in a few clicks, without any code.

ÉTAPE 2 : Connect Autocalls as a call channel

Integrate Autocalls with Swiftask to allow the agent to make outbound calls to your contact lists.

ÉTAPE 3 : Configure the smart trigger

Trigger the call after a specific event: support closure, delivery, contract renewal, or store visit.

ÉTAPE 4 : Analyze and act

View reports generated automatically. The AI summarizes feedback and identifies key trends.

Advanced features for your surveys

The AI agent adapts its questions in real time based on customer responses, ensuring a fluid and natural conversation.

Connecteur cible : L'agent exécute les bonnes actions dans autocalls selon le contexte de l'événement.
Actions automatisées : Automatic outbound calls, live sentiment analysis, automatic transcription, routing of critical alerts to managers, CRM integration.
Gouvernance native : All data is centralized in Swiftask for optimal compliance and tracking.

Chaque action est contextualisée et exécutée automatiquement au bon moment.

Chaque agent Swiftask utilise une identité dédiée (ex. agent-autocalls@swiftask.ai ). Vous gardez une visibilité complète sur chaque action et chaque message envoyé.

À retenir : L'agent automatise les décisions répétitives et laisse à vos équipes les actions à forte valeur.

Why choose this automation?

1. Higher response rate

Voice calls are much more engaging than a simple form.

2. Cost reduction

Automate 100% of your routine calls without increasing your headcount.

3. Real-time analysis

Detect dissatisfied customers immediately and react before they leave.

4. Data governance

Every piece of feedback is tracked, recorded, and GDPR compliant.

5. Total flexibility

Adapt your survey scripts in seconds via the no-code interface.

Security and compliance

Swiftask applique des standards de sécurité enterprise pour vos automatisations autocalls.

Secure hosting: All your survey data is encrypted and stored securely.
GDPR compliance: Strict management of consent and personal data during calls.
Full traceability: Complete audit log of every call made via Autocalls.
Access control: Fine-grained access rights management for your survey campaigns.

Pour aller plus loin sur la conformité, consultez la page gouvernance Swiftask et ses détails d'architecture de sécurité.

RÉSULTATS

Measure the impact on your operations

Métrique	Avant	Après
Response rate	2-5% (Email)	20-40% (AI Voice)
Cost per survey	High (Human)	Low (Automated)
Analysis time	Several days	Real-time

Passez à l'action avec autocalls

Drastically increase response rates and analyze customer sentiment without manual effort.

Garantissez la conformité de vos appels sortants avec vos agents IA

Cas d'usage suivant.