Tarification

Provide instant customer responses on 2Chat with your AI agents

Swiftask connects your AI agents to 2Chat to automate your responses. Deliver a seamless and immediate customer experience, 24/7, without overburdening your teams.

Resultat:

Improve your average response time and free your human agents from repetitive tasks.

The challenge of responsiveness on 2Chat

On 2Chat, your customers expect immediate answers. However, handling every incoming message manually becomes impossible as your activity volume grows.

Les principaux impacts négatifs :

Too long response times: The delay between receiving a message and a human response lowers customer satisfaction.
Team saturation: Your staff spends time answering the same basic questions at the expense of complex tasks.
Lost opportunities: A late response on 2Chat often means a customer turns to a more responsive competitor.

Swiftask lets you deploy intelligent AI agents directly on 2Chat. They handle incoming requests, qualify needs, and respond instantly according to your guidelines.

AVANT / APRÈS

Ce qui change avec Swiftask

Without Swiftask

A customer asks a question on 2Chat. Your team is busy or offline. The customer waits for hours, gets impatient, and eventually gives up on the conversation.

With Swiftask + 2Chat

The customer sends a message. The Swiftask AI agent analyzes the request, pulls from your knowledge base, and provides a relevant, instant response.

Set up your automation in 4 steps

ÉTAPE 1 : Create your agent

Define your agent's goals and persona within Swiftask.

ÉTAPE 2 : Connect 2Chat

Integrate 2Chat as your preferred communication channel via our dedicated connector.

ÉTAPE 3 : Train your agent

Import your FAQ or documents so the AI knows your products.

ÉTAPE 4 : Launch automation

Activate the agent to automatically respond to incoming messages on 2Chat.

Key automation features for 2Chat

The agent analyzes intent, sentiment, and historical context before formulating a response.

Connecteur cible : L'agent exécute les bonnes actions dans 2chat selon le contexte de l'événement.
Actions automatisées : Automatic FAQ responses, routing complex requests to humans, lead qualification, sending documentation links.
Gouvernance native : Every interaction is logged in Swiftask for continuous performance analysis.

Chaque action est contextualisée et exécutée automatiquement au bon moment.

Chaque agent Swiftask utilise une identité dédiée (ex. agent-2chat@swiftask.ai ). Vous gardez une visibilité complète sur chaque action et chaque message envoyé.

À retenir : L'agent automatise les décisions répétitives et laisse à vos équipes les actions à forte valeur.

Benefits for your business

1. 24/7 Availability

Your customers receive responses even outside business hours.

2. Cost reduction

Automate first-level support and optimize your human resources.

3. Brand consistency

The AI strictly adheres to your tone and communication guidelines.

4. Scalability

Handle message spikes without needing massive hiring.

5. Actionable data

Analyze frequent questions to improve your products.

Security and privacy

Swiftask applique des standards de sécurité enterprise pour vos automatisations 2chat.

Data encryption: All conversations are processed with the highest security standards.
Data governance: You retain full control over the information shared with the AI.
GDPR compliance: The solution is designed to comply with personal data protection standards.
Human control: You can take over any conversation at any time.

Pour aller plus loin sur la conformité, consultez la page gouvernance Swiftask et ses détails d'architecture de sécurité.

RÉSULTATS

Measurable impact

Métrique	Avant	Après
Response time	Several hours	Instant
AI-handled volume	0%	Up to 80%
Customer satisfaction (CSAT)	Variable	Steady increase

Passez à l'action avec 2chat

Improve your average response time and free your human agents from repetitive tasks.

Qualifiez vos leads WhatsApp automatiquement, grâce à l'IA et 2Chat

Cas d'usage suivant.