Tarification

Instantly find any information in your Aircall calls

Swiftask indexes and analyzes your Aircall recordings. Ask questions in natural language and get answers based on your past conversations.

Resultat:

Turn thousands of hours of calls into a goldmine of actionable insights in seconds.

Valuable data is trapped in your audio recordings

Every day, your team exchanges critical information with customers via Aircall. However, this data remains locked in audio files. You cannot search by keyword, and extracting trends is impossible without listening to hours of recordings.

Les principaux impacts négatifs :

Massive time loss: Finding a customer promise or technical spec requires re-listening to dozens of calls. This is a major productivity drain.
Siloed information: Valuable insights remain isolated in individual calls. It's impossible to correlate recurring issues across the company.
Limited customer reactivity: When speaking to a client, you cannot extract their past needs in real-time. Your support team lacks immediate context.

Swiftask connects your Aircall calls to an AI semantic search engine. You no longer search by date or number, but by concept, question, or topic. The AI finds the exact answer in your recordings.

AVANT / APRÈS

Ce qui change avec Swiftask

Without Swiftask

A customer calls about a recurring issue. The agent must search the CRM, listen to previous Aircall recordings, take notes, and try to remember past exchanges. The customer waits, the agent is stressed, and the experience suffers.

With Swiftask + Aircall

The agent asks Swiftask: 'What were this customer's pain points in the last 3 calls?'. In seconds, the AI analyzes the Aircall history and provides a precise context summary. The agent responds with immediate expertise.

How to enable semantic search on your calls in 4 steps

ÉTAPE 1 : Connect your Aircall account to Swiftask

Authorize Swiftask to access your Aircall recordings via a secure integration.

ÉTAPE 2 : Launch AI indexing

Swiftask transcribes and semantically analyzes your past and future calls. No manual action required.

ÉTAPE 3 : Ask your questions

Use the Swiftask search interface to query your conversations just like a search engine.

ÉTAPE 4 : Get contextual answers

The AI returns the exact answer, sourced by the audio snippet and the corresponding transcription.

Key features for your team

Swiftask analyzes tone, intent, objections, and needs expressed by your customers during Aircall calls.

Connecteur cible : L'agent exécute les bonnes actions dans aircall selon le contexte de l'événement.
Actions automatisées : Cross-call semantic search. Automatic conversation summaries. Entity extraction (names, products, dates). Trend analysis. Concept-based search (e.g., 'why do customers complain about pricing?').
Gouvernance native : All searches are secure and respect your customers' data privacy.

Chaque action est contextualisée et exécutée automatiquement au bon moment.

Chaque agent Swiftask utilise une identité dédiée (ex. agent-aircall@swiftask.ai ). Vous gardez une visibilité complète sur chaque action et chaque message envoyé.

À retenir : L'agent automatise les décisions répétitives et laisse à vos équipes les actions à forte valeur.

Why choose Swiftask for your Aircall data?

1. Immediate productivity gains

Cut the time spent searching for information in your call history by 90%.

2. Better customer insight

Understand exactly what your customers think of your products through semantic analysis.

3. Proactive customer support

Give your agents all the keys to respond with context and relevance from the start of the call.

4. Business insight detection

Identify trends, bugs, or sales opportunities hidden in your conversations.

5. Enhanced security

Your call data is processed with the highest security standards in the market.

Privacy and compliance

Swiftask applique des standards de sécurité enterprise pour vos automatisations aircall.

Data encryption: Your Aircall transcriptions and recordings are encrypted at rest and in transit.
Access control: You manage exactly who on your team can access the call search functionality.
GDPR compliance: Swiftask is designed to meet the strictest data protection standards.

Pour aller plus loin sur la conformité, consultez la page gouvernance Swiftask et ses détails d'architecture de sécurité.

RÉSULTATS

Impact on your performance

Métrique	Avant	Après
Information search time	Several minutes per call	A few seconds
Support quality	Partial information	Complete and contextual history
Actionable insights	None, unprocessed data	Automated voice-based reports

Passez à l'action avec aircall

Turn thousands of hours of calls into a goldmine of actionable insights in seconds.