Tarification

Live sentiment analysis for your Aircall calls

Swiftask listens and analyzes the tone and content of your Aircall calls to detect customer emotions in real time.

Resultat:

Identify dissatisfied customers before the call ends and guide your agents toward positive resolutions.

Understanding the real emotion behind every call is hard

Your agents handle dozens of Aircall calls daily. Without help, it is impossible to systematically detect signs of frustration or dissatisfaction live.

Les principaux impacts négatifs :

Delayed response to complaints: Issues are only identified after the fact, when reviewing recordings, preventing any immediate intervention.
Lack of personalized coaching: Managers cannot help agents handle difficult situations because they lack visibility on live sentiment.
Customer disengagement: Poor management of a tense call increases the risk of losing customers and damages your brand image.

Swiftask integrates with Aircall to provide live sentiment analysis. Your agents receive suggestions and alerts to better handle conversations.

AVANT / APRÈS

Ce qui change avec Swiftask

Without Swiftask

A customer gets angry on the phone. The agent does not detect the tone change early enough. Tension rises, the call ends poorly. The issue is only analyzed the next day.

With Swiftask + Aircall

Customer sentiment turns negative. Swiftask detects the tone change instantly, alerts the agent, and suggests key phrases to calm the situation live.

Setting up live sentiment analysis in 4 steps

ÉTAPE 1 : Connect Aircall to Swiftask

Enable the Aircall integration in your Swiftask dashboard in just a few clicks.

ÉTAPE 2 : Configure the analysis agent

Define the sentiment thresholds that trigger alerts or suggestions for your agents.

ÉTAPE 3 : Enable live monitoring

The agent starts analyzing incoming and outgoing calls as soon as the connection is established.

ÉTAPE 4 : Optimize performance

Use Swiftask reports to adjust your team's response strategies.

Advanced analysis features

Automatic detection of anger, frustration, or satisfaction. Analysis of speech rate and volume levels.

Connecteur cible : L'agent exécute les bonnes actions dans aircall selon le contexte de l'événement.
Actions automatisées : Real-time alerts for managers. Script suggestions for agents. Automatic sentiment summary at the end of the call.
Gouvernance native : All data is securely stored for your performance reviews.

Chaque action est contextualisée et exécutée automatiquement au bon moment.

Chaque agent Swiftask utilise une identité dédiée (ex. agent-aircall@swiftask.ai ). Vous gardez une visibilité complète sur chaque action et chaque message envoyé.

À retenir : L'agent automatise les décisions répétitives et laisse à vos équipes les actions à forte valeur.

Benefits for your customer service

1. Improved CSAT

Resolve issues faster through better understanding of emotional needs.

2. Augmented coaching

Managers intervene at the right time and provide feedback based on concrete data.

3. Reduced churn

Detect at-risk customers and intervene before they leave.

Data privacy

Swiftask applique des standards de sécurité enterprise pour vos automatisations aircall.

Call encryption: All audio and text data is encrypted.
GDPR compliance: Swiftask strictly adheres to data protection standards.

Pour aller plus loin sur la conformité, consultez la page gouvernance Swiftask et ses détails d'architecture de sécurité.

RÉSULTATS

Impact on your key metrics

Métrique	Avant	Après
Resolution time	Long	Reduced
Satisfaction score	Average	High

Passez à l'action avec aircall

Identify dissatisfied customers before the call ends and guide your agents toward positive resolutions.

Mettez à jour votre CRM automatiquement après chaque appel Aircall

Cas d'usage suivant.