Swiftask analyzes your Aircall interactions in real time and applies relevant tags. Say goodbye to manual ticket sorting.
Resultat:
Reduce administrative workload and instantly improve the accuracy of your support reporting.
Manual Aircall ticket sorting slows down your team
Your agents spend valuable time listening to, summarizing, and manually tagging every call in Aircall. This process is slow, prone to human error, and prevents consistent analysis of the voice of the customer.
Les principaux impacts négatifs :
Swiftask deploys a dedicated AI agent that listens, transcribes, and analyzes every Aircall interaction to automatically apply the correct tags, ensuring perfect and immediate organization.
AVANT / APRÈS
Ce qui change avec Swiftask
Without Swiftask
After every call, the agent must remember the details, open the ticket in the CRM, think about which tags to apply, and validate. It's a heavy cognitive load that leads to mistakes.
With Swiftask + Aircall
As soon as the call ends, Swiftask analyzes the transcription, identifies the intent, sentiment, and subject, and automatically updates the ticket with the correct tags.
Set up intelligent tagging in 4 steps
ÉTAPE 1 : Connect your Aircall account
Integrate Aircall with Swiftask in a few clicks via our secure connectors.
ÉTAPE 2 : Define your tag categories
Configure the classification rules your AI agent should follow to tag your tickets.
ÉTAPE 3 : Let the AI analyze calls
The agent automatically processes every call end to extract key information.
ÉTAPE 4 : Monitor and adjust
Check the dashboard to validate tags and adjust the logic if necessary.
Intelligent tagging features
The agent analyzes customer sentiment, technical keywords, request urgency, and customer history context.
Chaque action est contextualisée et exécutée automatiquement au bon moment.
Chaque agent Swiftask utilise une identité dédiée (ex. agent-aircall@swiftask.ai ). Vous gardez une visibilité complète sur chaque action et chaque message envoyé.
À retenir : L'agent automatise les décisions répétitives et laisse à vos équipes les actions à forte valeur.
Benefits for your customer support
1. Increased productivity
Free your agents from repetitive administrative tasks.
2. Reliable data
Get accurate reports thanks to standardized classification.
3. Proactive support
Identify trends and recurring issues instantly.
4. Scalability
Handle more calls without increasing administrative burden.
5. Improved customer satisfaction
Respond faster to customer needs through better prioritization.
Security and compliance
Swiftask applique des standards de sécurité enterprise pour vos automatisations aircall.
Pour aller plus loin sur la conformité, consultez la page gouvernance Swiftask et ses détails d'architecture de sécurité.
RÉSULTATS
Measurable impact
| Métrique | Avant | Après |
|---|---|---|
| Processing time per ticket | 3 to 5 minutes | 0 seconds (automated) |
| Tagging accuracy | Varies by agent | 99% consistency |
| Response time to urgency | Human-dependent time | Immediate |
Passez à l'action avec aircall
Reduce administrative workload and instantly improve the accuracy of your support reporting.