Tarification

Automate your support ticket triage with the power of AI

Swiftask integrates with Aidbase to automatically analyze and classify every incoming ticket. Your human agents receive qualified, prioritized tickets ready for action.

Resultat:

Drastically reduce initial response time and eliminate time-consuming manual sorting tasks.

Manual ticket triage slows down your support team

Facing an increasing volume of requests, manual triage becomes a bottleneck. Your agents waste precious time reading, categorizing, and assigning tickets, delaying critical issue resolution.

Les principaux impacts négatifs :

Increased response time: The delay between ticket receipt and handling by the right agent harms customer satisfaction.
Routing errors: Incorrect categorization leads to unnecessary internal transfers, increasing overall resolution time.
Agent cognitive overload: Your support teams handle repetitive administrative tasks instead of focusing on complex resolutions.

With Swiftask and Aidbase, your AI agent instantly analyzes the content, sentiment, and urgency of each ticket. It tags and routes them to the correct queues automatically.

AVANT / APRÈS

Ce qui change avec Swiftask

Without Swiftask

A ticket arrives in Aidbase. An agent must read it, identify the issue, choose the category, set priority, and assign it manually. If the agent is away, the ticket sits idle.

With Swiftask + Aidbase

As soon as a ticket arrives in Aidbase, the Swiftask AI agent analyzes it in real-time. It applies category tags, sets priority, and assigns the ticket to the competent agent or group. Support is ready to act instantly.

Configure your automatic triage in 4 steps

ÉTAPE 1 : Create your AI agent in Swiftask

Define your AI agent's triage rules (e.g., detect urgency, identify product).

ÉTAPE 2 : Connect your Aidbase account

Use our secure connector to link Swiftask to your Aidbase ticket streams.

ÉTAPE 3 : Define categorization rules

Teach the agent how to classify tickets according to your specific business processes.

ÉTAPE 4 : Activate the workflow

Launch the automation and monitor performance via the Swiftask dashboard.

Key features of AI triage

The agent analyzes: customer intent, language, sentiment, criticality, technical keywords.

Connecteur cible : L'agent exécute les bonnes actions dans aidbase selon le contexte de l'événement.
Actions automatisées : Automatic tagging, dynamic prioritization, routing to the right groups, automatic replies to simple questions, alerts on critical tickets.
Gouvernance native : All triage logs are kept in Swiftask for continuous improvement of your rules.

Chaque action est contextualisée et exécutée automatiquement au bon moment.

Chaque agent Swiftask utilise une identité dédiée (ex. agent-aidbase@swiftask.ai ). Vous gardez une visibilité complète sur chaque action et chaque message envoyé.

À retenir : L'agent automatise les décisions répétitives et laisse à vos équipes les actions à forte valeur.

Why automate your triage?

1. Faster customer response

Urgent tickets are identified immediately.

2. Increased productivity

Your agents only handle qualified tickets.

3. Standardization

Triage is consistent, without human error.

4. Scalability

Handle volume spikes without hiring.

5. Better satisfaction

Fast resolution improves the customer experience.

Security and compliance

Swiftask applique des standards de sécurité enterprise pour vos automatisations aidbase.

Secure authentication: Secure API connection between Swiftask and Aidbase.
Data privacy: Your customer data is processed with strict security standards.
Full audit: History of every triage action for compliance.
Total control: You maintain control over automation rules.

Pour aller plus loin sur la conformité, consultez la page gouvernance Swiftask et ses détails d'architecture de sécurité.

RÉSULTATS

Impact on your operations

Métrique	Avant	Après
Manual triage time	2-5 minutes per ticket	Instant (< 5 seconds)
First response time	Several hours	60% reduction
Routing errors	15-20%	< 2%

Passez à l'action avec aidbase

Drastically reduce initial response time and eliminate time-consuming manual sorting tasks.

Générez des brouillons intelligents instantanément avec Swiftask et Aidbase

Cas d'usage suivant.