Tarification

Turn lost package management into a positive customer experience with AI

Swiftask connects to AfterShip to automatically detect, qualify, and handle lost packages. Reduce customer stress and support team workload.

Resultat:

Turn a logistics incident into a fast, automated resolution, without manual intervention.

Lost packages are paralyzing your customer support

A lost package is a major driver of support tickets. Current manual processes — checking AfterShip, contacting the carrier, responding to customers — are slow and frustrating for everyone.

Les principaux impacts négatifs :

Support team saturation: Teams are overwhelmed by repetitive inquiries about package status, reducing time for complex cases.
Loss of customer trust: Lack of proactivity in communicating about delivery incidents permanently damages your brand image.
High operational costs: Manual handling of every dispute is expensive in terms of human time and administrative resources.

Swiftask analyzes AfterShip data in real time. As soon as a 'lost' anomaly is detected, the AI agent automatically triggers the resolution protocol: customer notification, ticket creation, and follow-up.

AVANT / APRÈS

Ce qui change avec Swiftask

Without Swiftask

The customer realizes their package is stuck. They contact support. The agent searches AfterShip, waits for a carrier response, and finally replies after 48 hours. The customer is already unhappy.

With Swiftask + AfterShip

As soon as AfterShip marks the package as lost, the Swiftask agent identifies the customer, sends a personalized apology, offers a refund or reshipment solution, and updates your CRM automatically.

Automate your dispute management in 4 steps

ÉTAPE 1 : Define your resolution strategy

Configure scenarios in Swiftask: what to do when a package is lost? (e.g., automatic email, voucher, refund).

ÉTAPE 2 : Connect AfterShip to Swiftask

Link your AfterShip account via our secure connector to give the agent access to real-time delivery statuses.

ÉTAPE 3 : Configure AI triggers

Set the agent to monitor 'lost' or 'exception' events specifically in AfterShip.

ÉTAPE 4 : Deploy and automate

Activate the agent. It works in the background, handling every lost package instantly upon detection.

What your AI agent can do with AfterShip

The agent analyzes the AfterShip status, customer history, order value, and geographical area to personalize the response.

Connecteur cible : L'agent exécute les bonnes actions dans aftership selon le contexte de l'événement.
Actions automatisées : Automatic email or follow-up messaging. Ticket creation in your support tool (Zendesk, Intercom, etc.). Automated compensation calculation based on your business rules. ERP status updates.
Gouvernance native : All actions are tracked and auditable in the Swiftask dashboard.

Chaque action est contextualisée et exécutée automatiquement au bon moment.

Chaque agent Swiftask utilise une identité dédiée (ex. agent-aftership@swiftask.ai ). Vous gardez une visibilité complète sur chaque action et chaque message envoyé.

À retenir : L'agent automatise les décisions répétitives et laisse à vos équipes les actions à forte valeur.

Benefits for your e-commerce

1. Instant resolution

The customer is informed before they even notice, drastically reducing stress.

2. Reduced ticket volume

Automate responses to recurring logistics issues to free up your agents.

3. Increased loyalty

Turn a bad delivery experience into an example of proactive customer service.

4. Business governance

Maintain full control over refund policies and communication through rules defined in Swiftask.

5. Total scalability

Whether you have 10 or 10,000 lost packages per month, the AI agent handles the volume without extra effort.

Security and compliance

Swiftask applique des standards de sécurité enterprise pour vos automatisations aftership.

Secure API connection: The AfterShip integration uses authenticated and restricted access, ensuring the protection of your customer data.
GDPR compliance: All processed data adheres to European privacy standards.
Rule control: You define strict refund thresholds and communication policies that the agent cannot exceed.
Full audit trail: Detailed history of every action taken by the agent for each package.

Pour aller plus loin sur la conformité, consultez la page gouvernance Swiftask et ses détails d'architecture de sécurité.

RÉSULTATS

Impact on your logistics operations

Métrique	Avant	Après
Resolution time	24h - 72h (manual)	Instant (automated)
Support ticket volume	High (due to disputes)	-40% on average
Customer Satisfaction (CSAT)	Drops during incidents	Stabilized or increased
Processing cost	High cost per ticket	Marginal cost per incident

Passez à l'action avec aftership

Turn a logistics incident into a fast, automated resolution, without manual intervention.

Optimisez l'escalade de vos incidents AfterShip grâce à l'IA

Cas d'usage suivant.