Tarification

Upgrade your customer support with 302.AI and Swiftask

Combine the intelligence of 302.AI with Swiftask's automation to build a highly responsive support system. Resolve complex queries in seconds.

Resultat:

Drastically reduce response times and free your human agents for high-value tasks.

Traditional customer support is overwhelmed

Support teams are facing an ever-increasing ticket volume. Manual replies are slow, repetitive, and costly, leading to lower customer satisfaction.

Les principaux impacts négatifs :

Long response times: Customers wait for hours or days, damaging their loyalty to your brand.
Human agent burnout: Experts spend 80% of their time on basic questions instead of complex issues.
Lack of 24/7 continuity: Support limited to office hours creates a gap in the overall user experience.

Swiftask connects your data to 302.AI to provide intelligent support. The AI understands and answers queries in real-time, ensuring immediate assistance.

AVANT / APRÈS

Ce qui change avec Swiftask

Without Swiftask + 302.AI

A customer asks a complex question. The ticket is queued. A human agent handles it after 24 hours. Satisfaction is low, and cost per ticket is high.

With Swiftask + 302.AI

As soon as a ticket arrives, the AI agent analyzes it, pulls from your knowledge base via 302.AI, and offers a precise solution instantly. The customer is delighted.

Deploy your AI support in 4 steps

ÉTAPE 1 : Connect your data sources

Centralize your manuals, FAQs, and ticket history in Swiftask.

ÉTAPE 2 : Configure the agent on 302.AI

Use 302.AI's advanced models to train your agent on your business specifics.

ÉTAPE 3 : Define response rules

Configure the tone, boundaries, and human hand-off triggers in Swiftask.

ÉTAPE 4 : Launch and monitor

Go live and track performance through the analytics dashboard.

Key features for support

Semantic intent analysis, sentiment detection, and key entity extraction.

Connecteur cible : L'agent exécute les bonnes actions dans 302.ai selon le contexte de l'événement.
Actions automatisées : Automated replies, ticket summarization, intelligent routing to human agents, CRM updates.
Gouvernance native : Total security: your data is isolated and not used for training third-party models.

Chaque action est contextualisée et exécutée automatiquement au bon moment.

Chaque agent Swiftask utilise une identité dédiée (ex. agent-302.ai@swiftask.ai ). Vous gardez une visibilité complète sur chaque action et chaque message envoyé.

À retenir : L'agent automatise les décisions répétitives et laisse à vos équipes les actions à forte valeur.

Why choose Swiftask for your support

1. 24/7 Availability

Never leave a customer without an answer, even outside business hours.

2. Cost reduction

Cut your operational support costs in half through automation.

3. Consistent quality

AI provides accurate and uniform responses, adhering to your brand guidelines.

Privacy and compliance

Swiftask applique des standards de sécurité enterprise pour vos automatisations 302.ai.

End-to-end encryption: All communication between Swiftask and 302.AI is fully secured.
GDPR compliance: Your customer data is processed according to the strictest European standards.

Pour aller plus loin sur la conformité, consultez la page gouvernance Swiftask et ses détails d'architecture de sécurité.

RÉSULTATS

Measurable impact

Métrique	Avant	Après
Average resolution time	24h+	< 1 minute
Customer Satisfaction (CSAT)	65%	92%

Passez à l'action avec 302.ai

Drastically reduce response times and free your human agents for high-value tasks.