Swiftask connects your AI agents to your 8x8 Connect data. Automatically analyze sentiment, trends, and call quality to guide your strategic decisions.
Result:
Turn raw data into winning strategies. Improve your contact center ROI starting today.
Turn raw data into winning strategies. Improve your contact center ROI starting today.
Your 8x8 Connect data remains underutilized
You generate thousands of interactions via 8x8 Connect, but manual analysis is impossible. You are missing weak signals, customer satisfaction issues, and opportunities to improve your scripts.
Main negative impacts:
Swiftask automates the analysis of your 8x8 Connect interactions. Our AI agents process, categorize, and extract key insights to give you a clear view of your performance.
BEFORE / AFTER
What changes with Swiftask
Without Swiftask
A manager spends hours randomly sampling conversations. They miss global trends and cannot correlate data with customer satisfaction.
With Swiftask + 8x8 Connect
Every interaction is analyzed in real time. The dashboard automatically displays trends, friction points, and successes, enabling continuous improvement.
Analyze your interactions in 4 simple steps
STEP 1 : Connect 8x8 Connect to Swiftask
Securely integrate your 8x8 Connect data streams to allow the AI to access interactions.
STEP 2 : Define your analysis goals
Configure the metrics that matter: customer sentiment, script compliance, detection of specific intents.
STEP 3 : Let the AI agent work
The agent processes data and automatically generates summaries, performance scores, and alerts.
STEP 4 : Act on the insights
Use the Swiftask dashboard to prioritize your improvement actions based on data.
Advanced analysis features
AI analyzes tone, keywords, duration, resolution rate, and sentiment evolution across all your 8x8 channels.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-8x8-connect@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Benefits for your business
1. Improved customer satisfaction
Identify and quickly fix the root causes of customer frustration.
2. Increased operational efficiency
Reduce the time spent on manual quality analysis by tenfold.
3. Data-driven decision making
Make informed decisions with precise and comprehensive analytical reports.
4. Personalized coaching
Identify agent training needs through objective, data-backed analysis.
5. Strengthened compliance
Ensure your agents adhere to protocols and regulations consistently.
Security and privacy
Swiftask applies enterprise-grade security standards for your 8x8 connect automations.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measurable results
| Metric | Before | After |
|---|---|---|
| Analysis time | Several days per month | Real-time |
| Interaction coverage | Less than 5% (sampling) | 100% of your data |
| Insight accuracy | Subjective | AI-driven data |
Take action with 8x8 connect
Turn raw data into winning strategies. Improve your contact center ROI starting today.
Swiftask automates the analysis of your 8x8 Connect interactions. Our AI agents process, categorize, and extract key insights to give you a clear view of your performance.
AI analyzes tone, keywords, duration, resolution rate, and sentiment evolution across all your 8x8 channels.
All analyses are kept in Swiftask to track performance evolution over time.
Next use case
Automate OTP delivery with 8x8 Connect and Swiftask
Discover the next available use case for 8x8 connect.
View next use case