Swiftask integrates with 8x8 Connect to provide instant assistance to your customers, at any time. Answer questions, solve issues, and qualify requests without delay.
Result:
Improve your CSAT while freeing your human agents from repetitive night and weekend tasks.
Improve your CSAT while freeing your human agents from repetitive night and weekend tasks.
The challenge of uninterrupted customer support
Your customers expect immediate answers, regardless of time zones. When your human team is offline, response times lag, leading to frustration and lost opportunities.
Main negative impacts:
Swiftask combined with 8x8 Connect allows your customers to interact with an intelligent AI agent on your preferred communication channels, ensuring total service continuity.
BEFORE / AFTER
What changes with Swiftask
Without Swiftask
A customer sends an urgent request on Saturday night. It stays in the queue until Monday morning. The impatient customer cancels their request or leaves a negative review.
With Swiftask + 8x8 Connect
The customer contacts your support. Your AI agent, connected via 8x8 Connect, analyzes the request, provides an immediate solution, or qualifies the ticket for priority handling on Monday.
Setting up your 24/7 support in 4 steps
STEP 1 : Configure your AI agent
Define the knowledge base and tone of your agent in Swiftask so it perfectly reflects your brand.
STEP 2 : Connect 8x8 Connect
Integrate your 8x8 channels (SMS, WhatsApp, etc.) to Swiftask via our native connector to centralize interactions.
STEP 3 : Define resolution scenarios
Set up automated responses for frequent questions and escalation protocols to humans if necessary.
STEP 4 : Launch your continuous support
Activate the agent and monitor performance in real-time on the Swiftask dashboard.
Capabilities of your 24/7 AI agent
The AI analyzes customer intent, sentiment, and interaction history to provide a contextual and relevant response.
Each action is contextualized and executed automatically at the right time.
Each Swiftask agent uses a dedicated identity (e.g. agent-8x8-connect@swiftask.ai ). You keep full visibility on every action and every sent message.
Key takeaway: The agent automates repetitive decisions and leaves high-value actions to your teams.
Why choose Swiftask for your support?
1. Total availability
Uninterrupted 24/7 support, without the need for night shifts for your human teams.
2. Drastic reduction in response time
Instant answers to simple queries, significantly increasing customer satisfaction.
3. Effortless scalability
Handle thousands of concurrent conversations without saturating your customer support team.
4. Governance and compliance
Precisely control what the agent says and ensure all interactions meet your standards.
5. Seamless integration
8x8 Connect becomes the omnichannel communication engine of your automated support strategy.
Security and reliability
Swiftask applies enterprise-grade security standards for your 8x8 connect automations.
To learn more about compliance, visit the Swiftask governance page for detailed security architecture information.
RESULTS
Measurable impact on your support
| Metric | Before | After |
|---|---|---|
| Average response time | Several hours (or days) | Instant |
| Resolution rate without human | 0% | Up to 70% of requests |
| Agent workload | Saturated by volume | Focused on complex cases |
| Service availability | Business hours | 24/7/365 |
Take action with 8x8 connect
Improve your CSAT while freeing your human agents from repetitive night and weekend tasks.
Swiftask combined with 8x8 Connect allows your customers to interact with an intelligent AI agent on your preferred communication channels, ensuring total service continuity.
The AI analyzes customer intent, sentiment, and interaction history to provide a contextual and relevant response.
Each exchange is logged to improve the agent's continuous learning and ensure service quality.